Account Manager - VIP Memberships

We are Legends Global!

Legends Global delivers world-class solutions in sport, entertainment, and live events, combining international expertise with a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise, and Attractions.

We partner with leading clients to create memorable experiences worldwide. Committed to inclusion, diversity, and innovation, we foster a collaborative culture guided by our values — Align, Scale, Connect, Team, Win — where every team member can thrive and make an impact. Sound like a winning formula for you. Join us!

About the Role

As our VIP Membership Account Manager, you’ll play a key role in delivering a world-class membership experience within one of the most iconic sporting venues in the world. Based in London, you’ll help bring to life a groundbreaking VIP environment that redefines premium hospitality and guest engagement. You’ll oversee the mobilisation, administration, and day-to-day management of exclusive memberships, ensuring every interaction reflects precision, excellence, and Legends’ best-in-class standards.

Working within a fast-paced, collaborative team, you’ll shape operational processes, nurture long-term member relationships, and coordinate seamless delivery across all touchpoints. Detail-oriented and passionate about exceptional service, you’ll thrive in an environment where innovation and partnership drive success. This role offers the opportunity to help shape the future of VIP hospitality — turning visionary concepts into extraordinary experiences for our most valued guests.

What’s in it for you?

Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at with us, but you will be rewarded with lots of time to relax and rest with 25 days annual leave.

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of while you contribute to our success with our Life Assurance policy .

A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield , we will support these unexpected costs. For you and any children.

We understand that from time to time, you may need a bit of support to get back to feeling your best. To support this, we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) that focuses on mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join Legends Global, you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute—join our Cycle to Work Scheme and turn every ride into a win for you and the planet.

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team.

You’ll be responsible for:

• Managing VIP membership administration: Oversee bookings, tickets, communications, post-sale service, and financial reporting for contracted and ad hoc guests, ensuring processes are timely, accurate, and aligned with Legends Global standards.
• Enhancing the guest experience: Shape and deliver a concierge-style service, creating joy and engagement through events, regular feedback, and proactive solutions that extend beyond event days.
• Client relationship and retention: Respond promptly to enquiries, maintain strong membership relationships, and support member satisfaction and loyalty across London and the UK.
• Supporting sales and operational teams: Assist the sales team with prospecting, meetings, CRM management, pipeline tracking, and execution of growth initiatives while collaborating across wider team functions.
• Event presence and communication: Attend promotional and event days, communicate effectively internally and externally, and be hands-on in planning and delivering an exceptional VIP experience (including approx. 28 weekends/event days per year).

You will have:

• Strong administrative and account management skills: Ability to manage VIP memberships and utilize CRM and event systems to ensure seamless operational support.
• Excellent communication and presentation abilities: Confidently engage with internal teams, members, and stakeholders, both written and verbally, to deliver a world-class experience.
• Exceptional organization and planning: Demonstrated ability to coordinate multiple tasks, events, and processes efficiently in a fast-paced environment.
• Proactive problem-solving mindset: Skilled at identifying challenges and implementing solutions that enhance the guest experience and team performance.
• Collaborative, team-first approach: Work effectively across departments with a positive, professional, and optimistic attitude.

Inclusive Workplace

At Legends Global, we’re shaping a greener, faster, and more innovative future for the entertainment industry — and there’s never been a better time to join us. We’re an inclusive organisation built on trust, collaboration, and respect, where every voice matters.

We value diversity, equal opportunity, and flexible working, and we’re committed to a fair and accessible recruitment process for all. If you require any adjustments, please let us know. Apply today to make an impact from day one — applications are reviewed on a rolling basis and may close early.