Analyst, Commercial Operations

Job Title: Analyst, Commercial Operations

Team: People & Service Operations Scope: Global FS | Global PSF | Global Corporate & Law

About the Role

This is a junior operational role supporting the Commercial Operations function across three business units. You will handle the administrative and analytical groundwork that keeps our servicing teams running smoothly — from maintaining data and communications infrastructure to fielding data requests from senior stakeholders.

Key Responsibilities

People Operations Administration

• Work with the Help Desk team on Front access management, ensuring inbox permissions are kept current as the business evolves, ensuring the right teams have access to the right inboxes, and that client emails are routed appropriately. Includes mapping teams and managers to inboxes, and inboxes to client email domains.

• Support systems maintenance for new hires, terminations, and team changes across, collaborating closely with Workday support and Talent Acquisition.

• Execute analysis to support strategic options for service delivery (i.e., load balancing, people reallocation)

• Act as a key point of contact for the People Operations team on initiatives that intersect with the Global business units, including ad hoc project support across Talent and Finance.

• Support on Associate Class Hiring administration, maintaining a Global Tracker, reporting on progress to hiring, existing allocation, and responding to changes as hiring plans change.

Reporting & Data Support

• Support maintenance of capacity model inputs with current headcount, attrition, and productivity data.

• Respond to ad hoc data and analytical requests from VPs and SVPs, triaging appropriately between self-serve outputs, basic analysis, and escalation to the Advanced Analytics & BI team

Service Operations Infrastructure

• Own and maintain email distribution lists across business units to ensure accurate and streamlined internal communications
• Partner with the HR Operations team to explore and implement automation of distribution list management

What We're Looking For

• Strong Excel skills, and familiarity of working with BI tools such as Looker

• Detail-oriented with a structured approach to data and process

• A clear communicator who can triage requests and manage up effectively

• 0–2 years of experience in an operations, analytics, or administrative role

• Degree in a numerate or business-related field, or equivalent experience

About GLG / Gerson Lehrman Group

GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.

At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.

We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.