Customer Account Manager

Building trusted partnerships that drive growth, performance, and lasting value.

Proclinical is seeking a Customer Account Manager to support commercial operations within the cardiovascular and pharmaceutical sectors. In this role, you will focus on fostering strong relationships with healthcare partners, ensuring customer satisfaction, and driving account growth. You will collaborate across teams to deliver tailored solutions, manage contracts, and address customer needs effectively. This position requires a proactive approach to account management and strategic planning.

Responsibilities:

Coordinate operational meetings, including planning, delivering content, and reviewing KPIs, service performance, and financial metrics.
Lead quarterly business reviews to assess performance, prioritize actions, and address risks.
Collaborate with customers to align their strategic plans with organizational goals.
Manage contract amendments, product additions, and subcontract agreements.
Address issue resolution by liaising with internal and external teams.
Conduct profitability reviews and work with finance teams to optimize account outcomes.
Set annual budgets in collaboration with customer teams.
Utilize CRM tools to record interactions and track tasks.
Support new contract onboarding and implementation processes.
Drive customer digital adoption and engagement with senior management.
Provide holiday cover and support for other accounts as needed.
Plan and execute contract exits to ensure positive customer experiences.
Maintain compliance training records and adhere to company policies.

Key Skills and Requirements:

Strong customer-centric mindset with proven ability to build meaningful relationships.
Proficiency in managing contracts, negotiations, and issue resolution.
Solid commercial acumen and understanding of the UK healthcare landscape.
Skilled in using CRM systems, preferably (url removed), and Microsoft Office products.
Excellent communication, presentation, and stakeholder management skills.
Ability to work autonomously while collaborating effectively in a matrix environment.
Analytical and problem-solving capabilities with a focus on driving results.
Experience in sales, business development, or healthcare industry functions.
Full UK driving license and willingness to travel nationally as required.
If you are having difficulty in applying or if you have any questions, please contact Dean Fisher at (url removed).

Apply Now:

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Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.

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