Head of Active Trader Program
- Own the global strategy and execution of the Active Trader Program, delivering a market-leading offering to high-value clients.
- Design and implement tiered benefits, loyalty structures, trading conditions and rebate systems to drive client acquisition, engagement and retention.
- Manage and develop global teams responsible for VIP client servicing, benefits fulfilment, program communications, and client experience.
- Collaborate with internal stakeholders including Sales, Marketing, Risk, Product, Compliance, and Finance to ensure alignment and seamless delivery.
- Ensure all program benefits and activities comply with regional regulatory requirements.
- Monitor and analyse program performance through KPIs, customer feedback, and ROI metrics - regularly reporting insights and opportunities to Management.
- Continuously optimise and innovate the program based on competitor benchmarking, client needs, and business objectives.
- Support business development and revenue generation strategies by leveraging the program as a key client acquisition and retention tool.
- Build and maintain strong relationships with ThinkMarkets' top-tier traders, offering personalized and responsive service solutions.
- Lead the global roadmap and technology development supporting the program's CRM, automation, and reward tracking systems.
- Bachelor's or Master's degree in Business, Finance, or related field.
- 5+ years of experience in managing loyalty, rewards, or VIP client programs, preferably in financial services or trading.
- Strong leadership skills and experience managing international teams and stakeholders.
- Proven ability to drive engagement, client satisfaction, and business growth through structured customer programs.
- Deep understanding of client behaviour and needs of active traders.
- Data-driven mindset with excellent analytical and reporting skills.
- Experience with CRM systems (Salesforce preferred), loyalty platforms, and program automation tools.
- Entrepreneurial mindset with a hands-on approach, strategic thinking, and operational discipline.
- Excellent communication skills and high emotional intelligence, especially in dealing with premium clients.
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