Sales Associate, Harrods - London

JOB TITLE Sales Associate

ROLE TYPE Full Time

DEPARTMENT Retail

REPORTING TO Concession Manager

LOCATION Harrods, London

SALARY Competitive

COMPANY PROFILE

Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in.

Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers.

Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’. This is our purpose and why we get out of bed every morning.

The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth’s for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better.

Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community.

THE POSITION

In this role you will form long lasting relationships with our clients every day and help them to ‘Holiday Better’. As Sales Associate at Orlebar Brown you will bring the "Feel Summer, Feel Good" spirit to life by delivering a warm, welcoming, and knowledgeable in-store experience that reflects the brand's holiday mindset, drives sales and CRM performance, and ensures every customer leaves feeling valued and inspired.

GENERAL RESPONSIBILITIES

• The ultimate aim of the role is to develop a long lasting relationship with O .B clients who you will help to Holiday Better.

• You will be Vibrant, Tailored and Brave in you approach to teamwork, service and sales.

• You will be confident and competent in welcoming and engaging our customers and be able to form lasting relationships.

• You will be able to demonstrate the ability to go above and beyond for our customers and inspire them to Holiday Better at all opportunities.

• Give a friendly welcome and use your outgoing personality to impact their experience.

• Keep in touch with customer beyond the shopfloor using the clientelling tools and platforms.

• To work as part of a team – collaborating together to ensure retail operational excellence and great client care.

• Develop, over a period of time, a deep understanding of how exceptional customer service impacts the business in terms of sales, KPIs and ultimately, customer relationships.

• To identify customer needs and be eloquent when answering all product-related questions.

• Be an excellent story-teller – breathing life into our collections and filling the store with a ‘Feel Summer’ attitude.

• Be able to respond to queries regarding price, look, feel, texture and the key features of Orlebar Brown pieces.

• To go the extra mile for every customer, particularly with regards to availability and sourcing – following this process through right until the end.

• Show passion for the O .B ranges and be confident in suggesting styles and building wardrobes.

• To take every opportunity to capture customer details in order to expand the Orlebar Brown customer base and encourage repeat visits and customer loyalty. Achieving this by nurturing both our existing customer relationship and forming new ones.

• Take pride in the standards of the shop floor and work with the wider team to ensure we always look our best.

• Attending regular training sessions on seasonal product launches to ensure knowledge is up to date.

• Contribute your views and feedback on the daily and weekly store reporting, sharing your stories with the wider business.

• After successfully being in role for a period of time, you may also be offered to help with additional ‘Key Holder’ responsibilities.

• Any other reasonable task/role, as given to you, by a person more senior than your role.

CANDIDATE PROFILE

• Ability to build rapport with our customers.

• Demonstrated passion for the brand, and an affinity for our promise and our purpose.

• Willing to adapt and take on new challenges

• Always presents a professional image and be an ambassador for the OB brand

• Successfully able to handle multiple demands and competing priorities

• Excellent communication skills – both verbal and written

• A real attention to maintaining high standards in store environment and a keen eye for detail

WHAT WE OFFER

• Being part of a diverse working environment of people who we learn from every day

• The chance to train and develop your skills in a fast-working environment

• Competitive benefits package:

  • Physical wellbeing: Private medical insurance covering pre-existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for tax-exempt bike and/or accessories purchase.

  • Financial wellbeing: Company pension scheme.

  • Lifestyle: Orlebar Brown and CHANEL product discounts and employee-only sales.

  • Employee Recognition: Service award incentives, 1 week Holiday Better time off across the year to practice what we preach (paid leave and separate from 25 days annual leave plus UK public holidays).

It’s never just a job at Orlebar Brown. It’s a way of life. We live and breathe our brand values – Tailored, Vibrant and Brave. Our team define who we are and how we get the job done.

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.

Direct applications only. Recruitment agencies – thanks for reading – but we’ve got this one covered!