Low Carbon Heating Technician - Level 3 Apprenticeship

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

About the role

The Level 3 Apprentice – Low Carbon Heating Technician will support the Field Engineering team in the installation, commissioning, and maintenance of renewable and energy-efficient heating systems, such as air source heat pumps and hybrid systems. This role combines hands-on work across live sites with structured training delivered one day per week at London South Bank Technical College, working toward the Low Carbon Heating Technician Level 3 Apprenticeship Standard.

Most of the apprenticeship is spent working, you’ll learn on the job by getting hands-on experience.

Duties and responsibilities

Installation and Maintenance

• Assist in the installation of low carbon heating systems (e.g. air and ground source heat pumps, associated pipework, and controls).
• Support with maintenance activities including system servicing and efficiency checks.
• Contribute to the commissioning and performance testing of systems in domestic settings.

Technical Support

• Aid in identifying and diagnosing faults within heat pump systems and supporting infrastructure.
• Follow technical documentation such as schematics and manufacturer specifications under supervision.
• Accurately record technical data and report issues or irregularities encountered during site visits.

Compliance and Safety

• Adhere to health and safety procedures, risk assessments, and method statements.
• Follow safe working practices when using tools, equipment, and personal protective equipment (PPE).
• Support proper site housekeeping and ensure compliance with company policies.

Learning and Development

• Attend all scheduled training at London South Bank Technical College as part of the apprenticeship.
• Complete required coursework, assessments, and portfolio work to meet the standards of the Level 3 qualification.
• Engage proactively with mentors and supervisors to build practical and professional competence.

Customer Interaction

• Communicate effectively and respectfully with residents, clients, and site representatives.
• Represent the company in a professional, courteous, and responsible manner on all assignments.

Location and working hours:

• 4 days on-the-job working + 1 day at college per week.
• 30-minute lunch break & two 15-minute breaks (unpaid) during each working day.
• Office location: Moorgate, London (WeWork)
• Training Provider: London South Bank Technical College.
• Field-based role with travel to customer properties.
• Manual handling and physical tasks required.

Required skills and attributes:

The ideal candidate will have the following experience and qualifications:

• GCSE Grade 4/C or above in English and Maths (or equivalent).
• Interest in sustainable energy, heating technologies, and mechanical systems.
• Willingness to learn and a positive, proactive attitude.
• Ability to follow technical instructions and maintain attention to detail.
• Good communication and interpersonal skills.
• Willingness to travel to various work sites and to the training provider.

Ideally, candidates will also have:

• Some practical experience in plumbing, heating, or construction (e.g., work experience, part-time work, or school project).

• Basic understanding of environmental sustainability and low carbon technologies.

Benefits:

• Salary: £17,000, dependent on skills and experience.

• Holiday Allowance: 20 days of holiday per year, plus English bank and public holidays.

• Pension Scheme: Employer pension contribution matched at 4%.

• Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.

• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.

• Probation Period: 26 weeks as standard.

• Social Events: Regular company social events, including an annual Summer Party and Christmas Party.

• This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

Our Values:

Community

Innovation

Excellence

Sustainability