Insurance Customer Service Advisor - Health Insurance
Location: Hybrid – London or Manchester office
Salary: £25,000 – £28,000 per annum + performance bonuses
Type: Full-time, permanent
Join a leading name in private health insurance, supporting individuals and businesses in accessing vital healthcare services when they need it most. Our client is a well-established provider known for innovation, customer care, and long-term stability. As demand for private health cover continues to grow, this is an ideal opportunity to build a secure and rewarding career in one of the most resilient sectors of the insurance industry.
Why work in health insurance?
Health insurance remains a pillar of stability in an evolving economy. As people increasingly value access to quality care, careers in this space offer job security, professional growth, and purpose-driven work.
What you’ll be doing:
- Responding to inbound calls and emails from customers regarding policy coverage, benefits, and claims
- Assisting customers with their health insurance applications, renewals, and account queries
- Handling and resolving complaints in a professional and empathetic manner
- Escalating complex or sensitive cases to the appropriate internal teams
- Updating customer information and interactions accurately in the CRM system
What we’re looking for:
- Previous customer service experience (insurance or healthcare background is a plus)
- Strong communication skills – clear, compassionate, and confident
- A problem-solver who thrives on delivering great service and building trust
- Ambition to grow within the insurance or healthcare sector
What’s in it for you?
- Competitive base salary (£25,000 – £28,000)
- Quarterly performance-based bonuses
- Hybrid working – flexibility to work from home and the London or Manchester office
- Excellent training and career development pathways
- Private medical insurance, pension scheme, and wellbeing support
- A friendly, supportive team culture with regular social events and recognition
Ready to start a future-proof career in health insurance? Apply today and be part of a company that truly makes a difference in people’s lives.
Get in touch with the team on 02085497212 or submit your CV using the link below
Recommended Jobs
Permanent KS1 Opportunity in Successful,...
A vibrant and inclusive primary school in Islington is seeking a warm, creative Year 1 Teacher to join its Key Stage 1 team in September 2025. This is a wonderful opportunity to work in a child-centr…
Contracts Manager - Energy
The Role: Commercial Contracts Manager - Renewable Energy Location: London (hybrid) Salary Banding £100k + benefits The Company Our client, an innovator in the renewable energy sector, are seeking an…
Evidence and Evaluation Officer
We are looking for an Evidence and Evaluation Officer to support the Evidence Team to generate and synthesise evidence on what works to support vulnerable children and young people.
Global Technical Operations - Taskforce Team member - (m/f/d)
Global Technical Operations - Taskforce Team member - (m/f/d) Location: NO | BW, DE | BY, DE | BE, DE | Berlin, BE, DE, 13509 | Bielefeld, NW, DE, 33605 | Bielefeld, NW, DE…
Reception Teacher | Spectacular School in Islington |...
We are currently seeking a passionate Reception Teacher to join a diverse school in Islington, North London. This is a fantastic opportunity for an enthusiastic individual who is passionate about wor…
F/ S VAT Associate Director and Manager, Mid-tier firm, London £60 - 95k guide
● This mid-tier firm continues to expand their financial services VAT team here in the UK. ● We’re looking for talented UK financial services VAT specialists to play a real part in the firm’s growth…
Accounts Payable - Junior / Graduate role
Process and input supplier invoices accurately and promptly Match purchase orders with invoices and resolve discrepancies Assist with weekly and monthly payment runs (e.g., BACS) Reconcile su…
Underwriting Operations Manager
Are you an experienced Underwriting Operations professional ready to take ownership and drive operational excellence at a fast-growing MGA/Syndicate? We’re looking for an Underwriting Operations M…
Event Security
About the Job: Fahrenheit Security Ltd is currently seeking an experienced Event security officer to work in a High End Luxury Retail Environment , North London. The nearest tube stations are Wood…
Real Estate Finance Lawyer - 6+ PQE
My Client, a US Headquartered Law firm with offices all over the world are looking to add an experienced real estate finance lawyer to their busy team in London. They are looking to add someon…