Service Desk Technician

Service Desk Technician

Service Desk Technician ?? Location: City of London (Hybrid - 2 to 3 days in office)?? Term: Permanent?? Working Hours: 07:30 - 17:30 shift rotation with occasional out-of-hours (paid)?? Salary: Competitive

Are you a proactive and people-focused IT professional looking for your next challenge in a fast-growing environment? This is an excellent opportunity to join a small but high-performing IT team that prides itself on collaboration, strong customer service, and a "can-do" approach.

You’ll provide front-line IT support across the organisation, helping to ensure smooth day-to-day operations. This is a hybrid role based in London, with occasional travel to regional offices and a chance to contribute to IT transformation projects as the business continues to scale.

• Manage the help desk function, responding to support requests and incidents

• Perform scheduled maintenance and ad hoc tasks

• Administer Microsoft 365 and cloud-based applications

• Provide hardware support - laptops, mobile devices, printers, switches, routers

• Handle joiner, mover, leaver processes

• Maintain tidy and well-stocked IT areas (e.g., build room, server rooms)

• Support project work, including acquisition integrations

• Assist with Azure, network and domain administration

• Confident communicator with excellent interpersonal skills

• Strong team player with a proactive and solutions-driven mindset

• Organised, with good time management and flexibility in task management

• Willing to travel to regional offices as needed

• Windows Server 2016+ and desktop administration

• Microsoft 365 and Citrix experience

• Experience with networking (LAN/WAN), endpoint protection, and security gateways

• Familiarity with Cisco Meraki and Zoom Phone systems is a plus

• Basic understanding of the insurance industry is desirable

• Qualifications such as Microsoft Desktop/Server, CompTIA A+, or ITIL are advantageous

If you're looking to grow your technical skills within a supportive and forward-thinking team while playing an essential role in IT operations, this could be the perfect role for you.