Branch Manager

Job Title: Branch Manager

Location: South Norwood

Brand : Stirling Ackroyd

Salary : OTE: of up to £60,000.00 per annum

Hours: Monday - Thursday: 8.45am to 6.30pm, Friday: 8.45am to 6.00pm and Saturday 9.00am - 4.00pm (on rota basis). When required to work a Saturday you will be awarded a day in lieu.

Driving Licence: Please note, that you must have a full UK Driving Licence (company car will be provided).

About Stirling Ackroyd:

Renowned as market leaders, we believe in providing credible expertise, professionalism, we are always striving for success on behalf of our clients. Guided by our values and powered by equity, inclusion, and community we are market leaders in our sector and an industry leading employer. It is what makes us one of the best, in 2024 we were acquired by LRG.

Job Summary and Key Responsibilities:

As Branch Manager, you’ll take full ownership of the South Norwood office, leading from the front to drive performance, increase market share, and deliver outstanding customer service. You’ll manage and motivate a high-performing team, nurture client relationships, and ensure the branch consistently meets and exceeds its targets.

Duties will include:

• Drive business growth through winning new instructions and increasing market share
• Conduct valuations and secure sole agency agreements
• Oversee the day-to-day operations of the branch, ensuring compliance and quality service
• Implement strategies to achieve monthly and quarterly targets
• Lead, inspire and manage the team
• Provide ongoing coaching, mentoring and development for team members
• Monitor performance, analyse market trends, and report KPIs to senior management
• Build and maintain strong relationships with clients, landlords, and the local community
• Represent the brand with professionalism and integrity

Skills required:

• Proven track record in estate agency at management level
• Strong leadership and team management skills
• Excellent knowledge of the local property market (South Norwood or surrounding areas preferred)
• Highly driven, target-focused, and results-oriented
• Outstanding communication, negotiation, and customer service skills
• ARLA or NAEA qualification (desirable but not essential)

We have the highest expectations of our staff, but the reward is an enjoyable work environment with fantastic earning potential, fantastic incentives along with personal recognition and development for achieving exceptional results.

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits:

• Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders.   
• Retail discounts.   
• Regular awards & incentives for Top Achievers.   
• Generous holiday allowance, increasing by 1 day per year based on service, plus bank holidays.
• Excellent parental leave & company fertility policy in place.   
• Structured training & support.   

Stirling Ackroyd as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.     

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVS’s or candidate referral from Recruitment agencies, and any such submissions will not be considered.