Operational Resilience Analyst (Business Continuity)

Job Description

I'm partnering with an established organisation within the London insurance market to recruit a Senior Operational Resilience Analyst, specialising in Business Continuity Management (BCM) and Operational Resilience Testing.

This is an opportunity to take ownership of the BCM life cycle and play a key role in shaping and delivering an integrated, multi-year resilience testing programme across its own operations and wider insurance business.

The position will focus on ensuring Important Business Services (IBSs) can withstand and recover from severe-but-plausible disruption within approved impact tolerances.

You'll bring together business continuity, crisis preparedness, resilience testing, technology recovery and third-party dependencies, working closely with Business Operations, Technology and external stakeholders to strengthen overall business resilience.

Key responsibilities

*Business Continuity & Operational Resilience*
- Own the Business Continuity Management (BCM) life cycle, including coordinating Business Impact Analyses (BIAs), maintaining continuity plans, crisis management procedures and recovery runbooks.
- Align recovery priorities and dependencies with Important Business Services (IBSs) and approved impact tolerances.
- Ensure resilience plans and supporting documentation remain current, appropriately validated and aligned with business changes.

*Resilience Testing & Scenario Design*
- Develop, secure approval for and maintain an integrated multi-year resilience testing strategy and annual delivery programme.
- Design and lead severe-but-plausible scenarios, building increasingly sophisticated simulations and exercises.
- Coordinate and facilitate end-to-end exercises involving business operations, technology teams and external partners.
- Test crisis activation, escalation, decision-making, business workarounds, recovery processes, data integrity and internal/external communications.
- Coordinate participation in Lloyd's and wider insurance market exercises.

*Technology & Third-Party Resilience*
- Integrate business continuity testing with IT Disaster Recovery and Cyber Response arrangements.
- Assess dependencies on technology services, critical suppliers and material outsourcing arrangements.
- Coordinate the business continuity elements of risk-based supplier and outsourcing exercises.
- Work alongside IT teams to incorporate technical recovery assurance, supplier testing findings and recovery evidence into wider resilience assessments.

*Continuous Improvement & Recovery Assurance*
- Assess exercise outcomes against approved impact tolerances, identifying vulnerabilities and gaps in demonstrated recovery capability.
- Lead post-exercise and relevant incident reviews, capturing lessons learned and agreeing improvement actions.
- Track remediation, challenge overdue actions and coordinate retesting to validate improvements.
- Maintain robust testing evidence and report outcomes, limitations and recovery capabilities to relevant stakeholders.

What we're looking for

- Demonstrable experience owning or delivering Business Continuity Management and Operational Resilience programmes within a regulated financial services environment.
- Practical experience designing and facilitating resilience testing, including severe-but-plausible scenarios and increasingly sophisticated exercises.
- Strong understanding of Business Impact Analysis, continuity planning, recovery strategies and Important Business Services.
- Experience in crisis and major incident management, including escalation, response, communications and recovery arrangements.
- Understanding of technology disaster recovery, cyber response and third-party dependencies.
- Experience assessing testing outcomes, identifying vulnerabilities, managing remediation and validating improvements through retesting.
- Knowledge of UK operational resilience requirements and relevant PRA and FCA frameworks.

*Desirable:*
- Experience within the Lloyd's market, managing agents, syndicates or wider insurance environment.
- Familiarity with Lloyd's central services, shared dependencies and market-wide resilience exercises.
- Experience with material outsourcing and third-party resilience testing.
- Relevant professional qualifications such as CBCI or equivalent.

Who might this suit?

Senior Operational Resilience Analysts, Business Continuity Managers, Senior BCM Analysts, Resilience Testing Leads and Technology Resilience professionals looking to take greater ownership of a business-wide resilience testing programme.
A relevant opportunity for someone who enjoys combining business continuity, crisis preparedness, technology recovery and practical resilience testing within a complex insurance environment.

Interested in finding out more?

If you have experience across Operational Resilience, BCM or resilience testing and would like to explore the opportunity, I'd be keen to have a confidential conversation.

Please get in touch directly or message me for further details.