People Director

Thanks for stopping by! We’re Doctor Care Anywhere:  a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare – and that all starts with our brilliant team.

We are the UK’s largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers – we’re proud of our people, who love working together to enhance patient experiences for the better. It’s why every year, we help over 2 million people speak to a GP or ACP by video or phone, anywhere in the world.

Our story started back in 2013, and as we continue to grow, we’re looking for the very best talent to help us achieve our ambitious goals. If you’re highly motivated and would love to work with us as we continue to grow, then we would love to hear from you.

Your new role:  Reporting to the Chief of Staff, the new People Director will create and deliver a People Strategy to support the organisation deliver the company objectives whilst driving a culture people want to be a part of.

DCA has a human capital of over 700 people and is growing every day. The People Director will harness and drive a culture which is patient centred, empowers its people, promotes personal accountability, is fair and collaborative and delivers continuous improvement.

The People Director will be responsible for creating an environment where people can thrive personally and professionally by ensuring that all people have what they need to accomplish their goals and remain committed to DCA’s vision, mission and values.DCA are currently on an exciting journey centred on product development and growth which can only be unlocked through a capable and motivated team of people.

• Salary: From £90,000 per annum - Depending on Experience
• Hybrid, with minimum two days attendance in London office
• Application Deadline: 10am Monday 11th August 2025

Requirements

Strategic

• Lead, motivate and inspire a team of passionate HR professionals to deliver a trusted, people-centric and commercial HR service to the business.
• Develop and deliver on the People strategy which is a key enabler of the wider business strategy.
• Drive the evolution of the DCA culture to support increased engagement, collaboration, a break down in silos and authentic inclusion.
• Use data and analytics to identify areas of improvement and drive positive performance change.

Talent

• Lead the Resourcing Team to develop and deliver the resourcing strategy which will balance meeting the changing needs of the business with attracting the best minds in the industry.
• Execute the DCA High Performance Strategy to unlock the achievement of DCA’s strategic ambitions through it’s people. This includes evolving the Talent Management experience to ensure our teams are aligned and motivated to work at their best.
• Lead the Learning and Development Team to enable the future success of DCA by identifying and addressing current and future skills requirements whilst supporting personal and professional career development goals.

Partnering

• Partner with the Senior Leadership Team to deliver local objectives through their people, while coaching and mentoring on organisational design to build effective, scalable team structures and lead people-focused change.
• Lead the Employee Relations Team to provide a high-performance, people-centric and commercially focused service, and act as a senior escalation point for complex cases, supporting the team in achieving fair and effective outcomes.
• Foster a positive, inclusive and compliant working culture by owning and evolving the DCA People Policy Framework, ensuring alignment with legal standards and best practices.

People Operations

• Lead the digital transformation of the People Team, streamlining processes through technology and automation while keeping colleague experience at the heart of every initiative.
• Own the colleague compliance framework, ensuring all people practices meet legal, statutory, and regulatory requirements and are evidenced throughout the colleague lifecycle.
• Develop and execute a total reward strategy aligned with strategic objectives, including short- and long-term incentives, and take overall responsibility for monthly payroll.

Hopefully a description of you and your experience!:

• CIPD level 7 or equivalent (or equivalent experience)
• Proven experience at a senior level leading and inspiring successful HR teams in a people and service focused organisation.
• Inspiring and motivating leadership style
• Flexible, adaptable with an ability to ‘work in the grey area’
• Ability to make decisions that are both people-centric and commercially sound.
• Strategic understanding and operational delivery of a people agenda and best in class practices covering attraction, recruitment, employee engagement, talent management and learning and development.
• Comprehensive up to date knowledge of all HR matters and trends including, but not limited too; employment law, legislation, employee relations, reward and benefits.
• Experience partnering with senior leaders to drive the people strategy and business outcomes.
• Excellent interpersonal and communication skills and ability to prioritise effectively.
• Experience of using people analytics to identify trends and showcase how the team adds value and drive cultural changes.
• Experience of utilising/ optimising technology to enable efficiency and simplicity.
• Working within a regulated environment would be advantageous.
• Happy to support your line manager in any other duties as required.

Benefits

We understand the importance of good health and happiness for our patients and our team is just the same. At our Doctor Care Anywhere, you're not just an employee; you're a valued member of our team. We believe in giving you the freedom to supercharge your career with us while feeling completely supported. Here's what you can look forward to when you join us:

👩‍⚕️  Doctor Care Anywhere subscription : For you and 5 of your family and friends, Get ready to enjoy health consultations on the go!

🏝️ 25 Days Holiday + Bank Holidays (FTE) : You've earned it! Enjoy time off to recharge, explore, and make incredible memories.

🎁  Birthday Day Off : Go and celebrate however you like!

🧘‍♂️ Buy' up to 5 days of additional annual leave (FTE) as part of our focus on health and wellbeing

🌳  Company Pension scheme  planting a money tree for your future

🌈  Charity Days : Join us in giving back to the community! We're all about making a difference together.

👶  Enhanced Maternity and Paternity Pay : Extra support during this special time.

🚴  Bike2Work Scheme : We love an eco-friendly commute!

🏡  Hybrid Working : An agile and autonomous hybrid work environment

🚀  Development Opportunities : Get ready to grow, learn, and make strides in your career!

Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks, and is exempt from the Rehabilitation of Offenders Act 1974.