Technical Support Manager

To drive the development of operational CAFM / CMMS systems requirements, integration, training functions of all the CBES service contracts in line with agreed service levels, whilst supporting all contract managers alongside managing the group F Gas Administration team.

Principle Accountabilities:

Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients.

CAFM / CMMS operational requirement review for all business areas.

Service contracts operational lead developing CAFM / CMMS, including operational requirements for all areas of the business.

Development and implementation of Service Desk Operational Visual Dashboards.

Liaise with account managers to ensure the collation and implementation of system requirements required for each individual service contract area.

Training of all CAFM / CMMS and Service Desk Visual Dashboard to all service contract areas.

Plan & Manage Weekly Internal Contract Managers Meetings

Liaison between IT & Finance for all contracts needs

365 integration lead for all contracts

In conjunction with senior management, play a part in identifying, developing & implementing any new IT solutions for all service contracts.

Manage the Group F Gas Administration team to ensure full F Gas Compliance.

Senior Manager Service Desk support & holiday cover

Implement procedures and change processes to suit business needs as and when required.

Ensure the provision of weekly, monthly and adhoc reports for all internal and external customers as required.

Ensure effective written and verbal communication of all critical operational issues where required.

Organise and prioritise work to maximise efficiency and achieve deadlines.

Develop processes to ensure that standards and procedures are always maintained.

Carry out meetings/1-2-1s/appraisals/IDPs.

Measure productivity

Play an active role in bid team for new clients & the retention of contracts with current clients.

Play an active role in the mobilisation of any new contracts.

The management, development, motivation of their team of direct reports including the assessment and monitoring of job performance and where necessary, facilitating the company disciplinary and/or grievance procedure in conjunction with the Human Resources Department.

Comply with any other reasonable management instruction or ad-hoc duties.

Suitable Maths & English qualification

Time Served Apprenticeship

NVQ/C&G Based Qualification

Approved Training Program

FM Service Delivery Operations

Complex CAFM / CMMs Systems

CAFM / CMMS Reporting

CAFM / CMMS Design & Integration Delivery

Centralised Office Support Functions

Building Fabric Maintenance, Multi Customer Operations

Good Presentation Skills

Good communication skills (written and verbal)

Team Integration

Customer Perception

Self-motivated

Professional

Current Full driving licence essential

UK & NI travel required

Desirable but not Essential:

GCSE or equivalent

Minimum of 10 Years' experience, post apprenticeship

HND, HNC or Others

Accredited

Finance Systems

Commercial / Supermarket experience

Electrical & Engineering

Multi Discipline