Client Service Administrator - Bond Street

HOW WILL YOU MAKE AN IMPACT?

To manage the Care Service administration of the boutique. To monitor the CS activity and controls the CS business, from the registration through to the payment, including follow up, control and analysis.

WHAT WILL BE YOUR MISSION?

Cartier Client Service Rules & Policies Implementation

• Uphold the ideals of the Cartier Client Experience
• Apply the Care Service process & policies
• Respect and uphold the image of the Maison

Client & Notification Management

• Record client data accurately and control of the notification recorded by boutique staff
• Follow-up of client repair orders in cooperation with the boutique staff, watchmaker, or/and the jeweller and updating clients as required
• Quality control and billing of in-boutique services, Quality control in store of platform repair orders
• Respond to Client inquiries by phone, email or letter as required
• Align with Client Service Associates to inform clients directly about the status of the repair or delays to lead-time (spare part shortage, repair ready for collection…)

Stock & Service Order Management

• Stock monitoring; Spare parts, leather straps, Care Service accessories
• prepare orders and place orders for in boutique repairs, deliveries follow-up
• Stock management; orders, follow-up, receiving, & inventories
• Assistance in all Inventory checks both physical and within SAP records/updates
• Manage repair order delivery process with brand partners as required

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Experience in an administrative or Client service-oriented role, preferably with Luxury industry
• Strong organisation and time management skills
• Excellent verbal and written communication skills
• Good working knowledge of Microsoft Office and Outlook (SAP experience is beneficial)
• Client-focused, business acumen, strong solution driver
• Proactive and positive attitude towards colleagues and clients
• Good attention to detail, organization and the ability to handle multiple tasks simultaneously
• Fluent in English (additional languages are a plus)

WHAT DO WE OFFER?

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WHO ARE WE?

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Quite simply, Cartier is a place like no other. Welcome to our Maison!

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager