Strategic Relationship Manager

Title: Strategic Relationship Manager

Team: Strategic Accounts

Reporting to: VP Strategic Accounts

Location: London

About Volt:

Volt is revolutionising how people pay online, globally. Our technology frees consumers from cards by letting them ‘Pay by Bank’. It’s effortless. It’s lightning fast. It’s the future. For businesses everywhere, it’s transformative.

We’re already trusted by leading brands around the world, but the real-time revolution is only just beginning. Having raised $83.5m, we’re accelerating our mission of delivering real-time payments, everywhere. And that’s where you come in.

We need world-class talent to create a world where consumers pay, and businesses get paid, instantly. With headquarters in London and offices in Berlin, Kraków and Warsaw – and an all-star team already in place – we’re sure you’ll fit right in.

About the role:

As a Senior Strategic Relationship Manager at Volt, you will take ownership of our most valuable and high-potential global client relationships. You’ll play a pivotal role in driving long-term strategic value for both Volt and our rapidly expanding top tier global client base, acting as a trusted advisor, partner, and advocate.

In this dynamic position, you will be responsible for ensuring client satisfaction, driving revenue generation, and maximising the value of our solutions for our top tier clients. You will serve as the primary point of contact, collaborating closely with clients to understand their unique business needs, aligning our strategic solutions to their goals, and delivering exceptional customer experiences.

What the role involves:

• Strategic Client Partnership Acting as the primary senior contact for our most valuable global clients, engaging with C-level stakeholders and becoming a trusted advisor across their organisation.
• Tailored Solution Delivery Partnering with internal teams (Product, Solutions Engineering, Compliance, etc.) to shape and deliver tailored solutions that solve real business problems.
• Revenue Growth & Retention Owning a portfolio P&L, driving expansion, upsell, and renewal strategies with a commercial mindset. Develop and execute strategic account plans.
• Contract & Commercial Negotiations Leading negotiations for renewals, scope expansions, and new commercial terms that align with client needs and Volt’s business goals.
• Insight & Thought Leadership Proactively delivering industry insights, regulatory updates, and emerging technology trends to position Volt as a forward-thinking payments partner.
• Operational Excellence Leading internal coordination for seamless onboarding, performance reviews (MBRs/QBRs), and issue resolution to ensure ongoing client success and satisfaction.
• Market insights Keeping clients informed about industry trends, regulatory changes and emerging technologies.

Requirements

About you

• Entrepreneurial, self-starter attitude with high ownership and accountability.
• 5+ years of experience in a strategic account management, relationship management, or customer success role within fintech, payments, or enterprise SaaS.
• Deep understanding of the payments ecosystem, particularly A2A payments (strong advantage)
• Proven track record of engaging and influencing senior stakeholders (C-level), owning revenue targets, and delivering business impact.
• Exceptional communication and interpersonal skills – you can manage complexity, influence outcomes, and build lasting trust.
• Is a natural-born networker with high energy, you are a confident self-starter with a proven commercial edge, entrepreneurial mindset, and strong negotiation skills.
• Culturally aware and able to thrive in a diverse, global team environment.
• Fluent in English (additional language skills are a plus).
• Contributes to an inclusive and fun team environment.

What happens next?

• Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30-45 minutes,
• Then it’s time for a second interview! The meeting will be conducted by our VP of Strategic Accounts and will last about 45 minutes,
• Our Interim Chief Revenue Officer would also like to chat with you :) You can expect the meeting to last approximately 30 minutes,
• If successful, you will be given a job offer proposal.

Please note that we are a regulated company operating in the financial services sector, therefore, we conduct  background checks  for all team members as the last part of our hiring process .

Benefits

• Competitive salary 💰
• Flexible hours and hybrid working 🏡
• Pension contribution at % 🧓🏽
• Private medical cover 🩺
• Enhanced Parental Leave 👪
• 25 days holiday + your birthday off 🥳
• Digital Detox: once every two months on Friday we close down all comms at Volt. The whole business is officially ordered to take the day off!🧘🏻‍♀️
• Thursday lunch is on us 🍲
• MacBook Pro 💻
• Super cool (we think so at least) welcome pack with Volt water bottle, hoodies/t-shirts and much more! 👕
• A brand new HQ on Tottenham Court Road with a bunch of perks such as yoga, gym, unlimited snacks 🤸🥮

At Volt, diversity and inclusion are integral to our culture.

We believe in hiring for cultural add, embracing difference and fostering a safe space where everyone can bring their authentic selves. Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team.

Join us in making real-time payments accessible for all.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any during your application. If there are additional options you’d like to request, please contact your Talent Acquisition Specialist.