Site Support Engineer - London
- IT Support for VIP's based in the UK and Overseas, both in person and through remote support (E-mail and Telephony support)
- Daily checks and testing on Telepresence, HDVC, Wifi and Skype.
- Attending Client's high-level off-site meetings and events.
- Supporting mobile devices, IOS and Android.
- Supporting mobile platforms, Mobile Iron, Blackberry UEM Client.
- Use of support tools, ARS, Bitlocker Recovery, Bomgar, AD, etc
- Receiving Goods, maintaining asset management, device builds, deployment and training.
- Incidents to be maintained and updated within Client SLA's
- Offer additional support to other resolver groups to assist with local site IT issues eg, networks, servers, and other third-party providers.
- Managing and resolving issues with Print services.
- Assisting and leading project rollouts.
- Managing issues with Printer services.
- 24/7 Support OnCall Rota.
- Provide "Touch Labour" Support to different aspects of our UK Support Offering.
- Ensuring at the start of every day all meeting rooms and IT services available on site are checked and ready for use.
- Any faults found must be raised immediately as an incident and followed through to completion ensuring minimum to zero downtime on Telepresence and HDVC services.
- Ensuring all VIP incidents are raised in SNOW and kept fully updated until closed whilst meeting tight SLA's.
- Supplying technical support to both Senior Executives and Executive Assistants within the local office and extending this to the overseas Executives.
- You will be managing a broad spectrum of IT equipment, Desktops, Laptops, Tablets, iPad's, iPhones and Samsung Devices requiring the ability to quickly diagnose and resolve issues. There is also a hands-on requirement for supporting the other lines of service such as printers, network switches and routing/patching.
- Building and deployment of devices,
- Maintain the assets life cycle and training where required
- When required you will also assist or lead Project rollouts for new technologies including hardware and software updates across the Client's estate.
- Strong IT support background focusing on the demanding support of Executive VIP's
- Very strong organisational and communication skills both written and verbal, being able to comfortably provide support and guidance
- Act as a central point of contact for the customer, building on existing rapports
- Asset Management & Stock Management
- Managing the lifecycle of loan user equipment
- Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
- Excellent knowledge of all MS Office products with advance trouble shooting skills in Outlook and Skype.
- Experience supporting internal desktop systems software and hardware, application training and overall incident ownership and management skills.
- Ability to Multitask, manage time, working under pressure effectively and follow through with assigned workloads, whilst still ensuring work is raised through tickets/tasks where necessary.
- Works well individually, Flexible, focused and can enhance working within a team.
- Experienced with using AD/ARS.
- Good Knowledge of Blackberry UEM Client and Mobile Iron.
- Experience with IT security applications, Bit locker, RSA, VPN, Sophos.
- Proven trouble shooting skills
- Ability to confidently provide support with stakeholders of all levels
- Previous experience in a similar role with ITIL environment
- PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 onwards
- Knowledge and awareness of M365
- Excellent communicator both face-to-face & over the phone
- Administering Windows Share/File permissions.
- Mobile connectivity (E.g. Android/IPhone)
- Knowledge of tool sets such as SCCM, Bitlocker, ActiveRoles, RSA, Active Directory, RSA, Blackberry UEM Clients etc.
- Confident break fix knowledge of HP Workstation, Desktops & Laptops
- Must be able to deal productively with a high workload with minimal supervision
- Great attention to detail
- Ability to learn new processes and understand them before they go live, to enable continuous support with the customer.
- Competitive compensation
- Pension scheme
- DXC Select - Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)
- Perks at Work (discounts on technology, groceries, travel and more)
- DXC incentives (recognition tools, employee lunches, regular social events etc)
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