Team Lead - SME Risk

Purpose of the job:

To lead, develop and support the SME Risk support team, ensuring the effective delivery of client administration, service excellence and continuous improvement.

Job summary:

Reporting into the Client Experience Health and Protection Practice Manager, the role holder will be responsible for line managing the SME Risk support team while also supporting the administration of their own portfolio of clients.

The role holder will work closely with the Lead Partner SME Risk to ensure that the advisers are well supported, to enable them to focus on building existing client relationships and acquiring new business. As a senior member of the support team, the role holder will also build excellent working relationships with clients.

Key skills and personal attributes:

· 3-5+ years industry experience within an insurer, employee benefit consultancy and/or financial advisory environment.

· Good working knowledge and understanding of Health/ Protection products.

· Ability to build an excellent rapport with clients.

· Confident having difficult conversations.

· Strong delegation, prioritisation and workload management skills.

· Ability to coach, develop and motivate team members.

· Ability to handle sensitive conversations professionally and confidentially.

· Ability to lead through change and support continuous improvement.

· Ability to problem solve.

Excellent attention to detail

Main Responsibilities:

· As a Line Manager, to be directly responsible for the day-to-day management of the team including effective resourcing, delegation of tasks, workload management, performance management (via monthly continuous performance reviews), development and engagement. Managing Employee Relations processes in line with FD policy with support from HR.

· Ensure team outputs are accurate, compliant and delivered in line with internal processes, service standards and regulatory expectations.

· Deal with queries from their team as the first line of support.

· Proactively work with the H&P Practice Manager, and wider team, on the successful delivery of services and to continuously improve processes and procedures.

· Ensure the smooth running of assigned portfolio on a day-to-day basis

· Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels.

· Co-ordinate administration of schemes including renewals, membership, market reviews, drafting renewal reports, claims escalation, underwriting [DH1] and invoice assistance.

· Maintain client records and data in line with Secondsight systems and protocols.

· Independently respond to queries from both clients and insurers in a proactive manner, whilst keeping Advisers informed as appropriate.

· Support Advisers with the re-broking and reviewing of schemes.

About us

Foster Denovo currently boast over 120 Financial Advisers supported by around 300 employees across eight Foster Denovo offices throughout the UK. We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees.

Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations. It also means that our people care about our reputation and brand. And as such, we aim to delight every client we come into contact with.

When you join the Foster Denovo family, you benefit from our enviable reputation and years of industry experience. In everything we do, we’re driven by a firm set of core values, and our friendly, stakeholder culture has been praised by employees, clients and partners alike.

Foster Denovo are also proud to hold the platinum investors in people accreditation which shows a clear commitment to the people who make us an employer of choice.

What we offer you:

Foster Denovo has an open, mutually supportive, knowledge-sharing culture. It’s a culture that has created the space to think differently for the benefit of our clients.

Our benefits package includes:

• 25 days holiday (increasing by an additional day per annum up to 30 days)

• Discretionary bonus

• Foster Denovo will match your personal pension contribution up to a maximum of 7.5%

• Life assurance of up to 4 x your salary;

• Income protection of 75% of your basic salary in the event of long term sickness

• Employees can use our financial advisers within the company for any financial advice or knowledge

• Interest free season tickets loans, eye care and childcare vouchers.

• Shopping discounts benefits portal (discounts on holiday, gym and high street retailers)