Universal Banker

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Opportunity

This is a branch-based, customer-facing role focused on generating revenue by meeting customer needs across Personal Banking and the Advance customer segment while providing service support where required. You’ll deliver a consistently excellent customer experience and help customers use the right channels for their needs to get the most from HSBC’s proposition. The role covers a broad range of product sales, excluding material risk products where regulation does not permit. You’ll use an EDRAS-based sales process to understand what matters to each customer and translate that into relevant solutions and referrals. Success means growing new to bank relationships, deepening existing ones and delivering service excellence in every interaction. It also means supporting the wider branch and operating with strong vigilance against fraud while following regulations and policies.

What you'll be doing

• Engage customers on branch entry and use structured conversations to uncover needs
• Acquire new to bank customers by introducing relevant HSBC products and services
• Deepen relationships with existing customers through needs-based reviews and follow-up
• Deliver product sales across the available range, excluding material risk products where required by regulation
• Apply the EDRAS sales process to identify needs and present suitable solutions
• Provide referrals to Wealth Sales and Branch Specialists based on customer needs
• Promote and deliver multi-channel engagement to help customers bank in the ways that suit them
• Support the branch through day-to-day collaboration and service where required

What we're looking for

• Bring experience in a customer-facing retail banking or branch environment
• Demonstrate a track record of meeting customer needs through product and service conversations
• Use a structured approach to discovering customer needs and translating them into clear recommendations
• Show capability across a broad range of product sales within regulatory permissions
• Partner effectively with Wealth Sales and Branch Specialists to make timely referrals
• Communicate clearly with customers and colleagues in a busy branch setting
• Apply vigilance against fraud and follow KYC requirements, policies and relevant regulations
• Promote multi-channel engagement and help customers adopt additional banking channels where appropriate

Building stronger customer relationships

If you want a role where great conversations translate into real customer outcomes, this is a chance to make that impact every day in-branch. You’ll help customers join HSBC, get more from their banking and access specialist support when they need it. You’ll also play a key part in how the branch delivers service excellence while maintaining high standards of risk awareness and regulatory adherence. If this scope matches the work you enjoy and the experience you bring we’d welcome your application.

Location- London, Canada Place

Work mode- Office working

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected] .