Assistant Manager

Are you looking for a workplace that challenges you and inspires you? A place where excellent customer service and colleagues’ wellbeing and development are at the centre of business objectives? A place where pride of place, sense of belonging and power teamwork are shared throughout all the departments?

We're on the lookout for service-oriented, committed and engaging individual to become part of a team delivering exceptional customer service support.

The Role

An exciting role has arisen within the Operations team at Argyll.

We are looking for Assistant Managers to join our team. This would be a great development opportunity for a Customer Services Supervisor who is looking to progress their career, or for an established Assistant Manager looking to enhance their skills in a premium customer services environment.

You will need to be friendly and welcoming, self-motivated and be able to serve our customers in a calm and professional manner. You will be expected to support our General Managers, get involved in projects and initiatives linked to the Customer Journey whilst ensuring we deliver exceptional service for our customers.

You will be required to use a wide range of systems, have strong admin/organisational skills, whilst paying close attention to detail and compliance.

Experience & Skills

• Experience in delivering consistently high levels of customer service.

• Brilliant people management skills from a similar business environment or hospitality.

• Ability to empower staff members and ensure they feel listened to, valued and cared for.

• Ability to actively listen and effectively communicate with individuals at all levels.

• Ability to work in a fast-paced environment as part of a team, as well as working individually.

• Ability to multi-task, adapt and prioritise effectively showcasing agility per business demands.

• Experience in providing customer centric service and an eye to detail towards customer relationship management.

• Experience in customer service from a 5-star hospitality environment is desirable.

Responsibilities

• Acts as a role model to establish a cohesive, engaged, resourceful and motivated team.

• Demonstrate leadership through exceptional communication, leading by example and supporting the General Manager with goal setting.

• Effective management of teams and their performance and development under the guidance of the General Manager including team reviews, feedback, development, schedules and appraisals.

• Train and monitor team member’s comply with the office procedures, policies and standards including regular building walks and meeting room set ups.

• With the support of the team, ensure that all areas of the buildings are in line with building presentation standards.

• Ambassador for all the Customer Journey touchpoints.

• Drive & maintain high levels of team engagement.

• Coach and mentor the Supervisor and Assistant(s) with any development and training needs to achieve personal and business objectives.

• Maintains relationships with all customers and resolve challenges by suggesting a suitable solution in timely and efficient manner.

• Coordinates with senior management on initiatives that will help improve customer service standards to understand and fulfil the business requirements.

• Assist the General Manager in confidently presenting/selling the building’s offices and services to convert into new or renewed sales.

• Assists the General Manager to control expenditure and maximise revenue to achieve higher financial returns.

• Deputise in the absence of the General Manager. Working closely together to take ownership of the operational duties of the business.

• Ensure all chargeable work and billing is correctly and accurately logged in a timely manner so that this can be billed by the invoicing team in the correct billing period.

• Ensures all customer documentation, including inventories and contact information are completed accurately and in a timely manner, both at commencement of occupancy, renewal and all the way to departure.

• Complete general administrative duties in timely and efficient manner.

• Ensures all health and safety regulations and compliance requirements are fully implemented & updated regularly.

As well as being part of the Operations team, you will be closely working with colleagues from our Sales and Property and Technical Services teams so ability to effectively communicate with internal stakeholders is crucial.

Please note this role is 100% site based, but we have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

If you have all the above skills and experience and are excited about joining a company that is redefining how premium office services are delivered, we would love to hear from you. We are working hard to arrange interviews as quickly as possible, so if you are interested in joining Argyll, please click Apply now!