Operations Lead (part-time, part of job share)

Purpose of the role:

• To ensure that all non-clinical aspects of the operation of the home are run effectively, efficiently and do not negatively impact the day to day running of the home.
• To maintain the physical aesthetics and environment of the home to a high standard.
• To ensure that all health and safety, Home compliance duties are undertaken in a timely manner.
• To manage the catering provision regarding function control, service quality and control of free-issue products.

Key tasks and responsibilities:

• To work in accordance with the issued Duties & Responsibility document.
• Line management of the housekeeping and facilities teams and Catering Manager
• Engage with residents and relatives to ensure any operational issues are resolved.
• Liaison with CAFM administrator in relation to PPM and Reactive works within the home.

Team Leader tasks and responsibilities

• Provide effective performance management, support and guidance to the housekeeping team as described in the Royal Star & Garter Performance Management Policy.
• Organise the work roster for your team.

General

• Undertake any other duties as required, consistent with the nature of the role as determined by your manager.
• Provision of data and/or undertake audits as required by Duties & Responsibilities document, closely interfacing with the Audit and Assurance Officer.
• Comply with all Royal Star & Garter policies and procedures
• Promote the interests and reputation of Royal Star & Garter at all times and ensure that the culture and ethos of the organisation is maintained, nurtured and supported
• Promote and maintain a safe environment by complying with the requirements set out in the Home's Health & Safety Policy, security procedures and guidelines.
• Actively promote equality of opportunity in all day-to-day activities
• The post requires a high degree of confidentiality. You will be required to meet these exacting standards at all times, whether in or outside work
• Take responsibility for your own continuous professional development, fully engaging with training and assessment and promoting a learning culture where mutual and professional respect is afforded to all colleagues