Developer Relations Manager (API Integration Manager/ API Product Manager) (One Braham (4140), London, United Kingdom)

Developer Relations Manager (API Integration Manager/ API Product Manager) (One Braham (4140), London, United Kingdom)

Closing Date: Monday 25th August 2025

Location(s): Birmingham, Bristol, London or Manchester

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

The Scope

The Developer Relations Manager (API Integration Manager/ API Product Manager) will play a pivotal role in shaping how customers experience and adopt API products.

Acting as the voice of the customer and a trusted technical advisor, they will ensure our APIs are truly valuable and fit for purpose to our customers. They will directly influence product design, drive adoption, and deliver customer satisfaction.

This role is expected to drive the strategic vision of APIs within Wholesale to drive commercial value and differentiation vs competitors.

What you’ll be doing

• Driving the long-term vision of APIs across Wholesale to improve customer experience, value and market differentiation.
• Building and nurturing strong relationships with external customers, driving adoption of BT Wholesale’s APIs.
• Managing the end-to-end API onboarding process, including customer in-life support and change management.
• Continuously making improvements to the by updating tutorials, documentation, and onboarding content.
• Collaborating with product, engineering and architecture teams to communicate updates and roadmap changes.
• Providing expert guidance on API capabilities and implementation best practices.

Experience needed to be successful in the role

• Stakeholder Management: Champion customer needs internally and promote API capabilities externally.
• API Expertise: Deep understanding and hands-on experience with API standards (e.g REST, SOAP, Pub/Sub (Kafka)). Ideally coming from time spent in technical roles.
• Technical Communication: Clearly explain API concepts and integration processes to varied audiences with proven experience in developer relations, developer advocacy, or technical community management.
• Content Creation: Develop tutorials, documentation, and technical content to support customer onboarding.
• Troubleshooting & Analysis: Use tools like Dynatrace and Apigee to monitor API performance and resolve issues.

Benefits

• Annual on target bonus 10% (based on both personal and company performance)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’24/7 private virtual GP appointments for UK colleagues

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.