Sales Manager

Job Details

Nightcap Sales Manager

The Sales Manager role is to drive sales and build strong relationships with businesses, clients, and key industry stakeholders, ensuring exceptional customer service while delivering successful events and exceeding sales targets.

What's in it for you?

• We expect to offer in the region of £31,000 + 30% Bonus
• Up to 50% discount on food and drink across all our awesome venues.
• Deals and discounts with a wide range of businesses through our discount portal.
• Early access to your pay through Wagestream.
• 4 x salary life assurance to support your loved ones if the worst happens.
• Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
• Training and development opportunities. We're invested in your success during your time with us!
• Fun and vibrant working environment with a fantastic team.

Key Responsibilities:

Sales Target Achievement:

• Achieving pre-determined sales targets set by the business.
• Regularly report on sales performance and pipeline progress to management.

Enquiry Handling & Proposal writing:

• Manage and respond to incoming customer enquiries with professionalism and efficiency, ensuring timely follow-up to secure bookings and maximise revenue opportunities.
• Develop compelling event proposals tailored to corporate client needs.
• Maintain a pipeline of prospective customers to meet and exceed sales targets.
• Track and follow up on all potential sales leads in a timely manner.

Venue Site Visits:

• Arrange and conduct venue site visits, showcasing the facilities and services available.
• Effectively communicate venue benefits, aligning with customer requirements.

Corporate Business Retention:

• Build and nurture relationships with existing customers to drive repeat business.
• Work closely with top corporate event agencies and third-party accounts to drive bookings.
• Provide outstanding customer service to address client queries and ensure satisfaction.
• Participate in familiarisation trips when required to showcase venue capabilities.

Event Planning and Coordination:

• Manage systems to ensure seamless scheduling.
• Conduct detailed venue site visits with potential clients.

Upselling:

• Implement upselling initiatives to maximize revenue opportunities for existing bookings.
• Identify customer needs and offer additional products or services to enhance their experience.

Operational Support and Brand Representation:

• Act as an ambassador, always maintaining a professional image.
• Collaborate effectively with internal teams to ensure the success of events.
• Stay updated on industry trends to keep the venue competitive and relevant.

Key attrubutes:

Commercially Minded

• Able to identify revenue opportunities and translate strategy into action.

Leadership & Coaching

• Motivates and develops team members to perform at their best.

Proactive & Results Driven

• Takes initiative to drive new business opportunities and partnerships.

Relationship Builder

• Builds strong long-term relationships with clients and partners. Organised & Strategic Able to balance day-to-day execution with long-term commercial planning.

Essential Skills & Experience

• Experience in corporate or hospitality sales, ideally within events, visitor attractions, or venues.
• Experience leading a team.
• Proven ability to drive revenue, win new business, and manage a sales pipeline.
• Strong commercial awareness and relationship-building skills.
• Experience using CRM systems to manage enquiries and track performance.

Desirable Skills & Experience

• Knowledge of ticketing systems, booking platforms, and distribution channels. Experience working with marketing teams on B2B campaigns or lead generation.