eCommerce Lead

About Vervaunt

Vervaunt is a London-based eCommerce and paid media consultancy agency, focused on driving growth for aspirational retail brands. Our team has worked with some amazing brands, including The Frankie Shop , OKA, Self Portrait, Timex, Represent, Victoria Beckham, COS and more.

We're looking for an eCommerce Lead to join Vervaunt at a pivotal moment in our growth. This is a senior role for someone who has been there, done it, and is ready to own it — leading complex client portfolios, shaping how we work, and elevating the consultants around them. You'll set the standard for what excellent consultancy looks like at Vervaunt.

What you'll do

• Own a portfolio of complex, high-value client accounts end-to-end — acting as the primary strategic point of contact at C-suite and senior stakeholder level

• Lead the full client lifecycle across all service types — audits, consultancy retainers, workshops, fixed-scope and replatforming projects — with minimal oversight

• Develop and present multi-year eCommerce strategies tightly aligned to each client's commercial goals, market, and brand

• Resolve escalations before they reach SLT; be the first point of resolution and the steady hand clients trust

• Proactively identify and convert upsell and cross-sell opportunities in a way that feels natural and client-led

• Contribute to and lead new business pitches — from strategy and deck development through to live presentation

• Responsible for portfolio-level commercial performance, including utilisation, profitability, and scope management

How you'll lead

• Act as a mentor and day-to-day coach for eCommerce Consultants, investing in their growth through regular feedback and stretch opportunities

• Contribute to and maintain team ways of working, holding yourself and others to the same high standards

• Drive Vervaunt's internal approach to AI adoption — identifying high-value use cases that genuinely enhance client outcomes beyond task automation

• Act as a knowledge multiplier, creating learning moments from client work, industry trends and your own research

• Collaborate across eCommerce and Paid functions, acting as a bridge between disciplines for joined-up client outcomes

• Contribute to resource and capacity planning, flagging risks and opportunities to keep the team well-utilised and supported

You'll be a great fit if...

• You have deep, hands-on experience leading eCommerce strategy for complex, multi-channel brands — ideally within a consultancy or agency environment

• You're comfortable owning commercial relationships and have a track record of retaining and growing client accounts

• You ask good questions, challenge assumptions, and push for deeper understanding before recommending solutions

• You're a natural mentor — people around you get better because of you

• You have a genuine point of view on where eCommerce is heading and the confidence to share it with clients, partners, and the wider industry

• You understand the financial mechanics of agency life — scoping, utilisation, margin — and can apply this to your day-to-day decisions

• You're excited about AI and actively exploring how it can unlock real value, not just efficiencies