Team Leader - Front of House - Pret a Manger

Pret A Manger - Shift Leader - Front of House

THE RIGHT PRET PEOPLE

• Support and coach the team to ensure they reach their potential in both the shop and kitchen

• Support the training pathways to ensure training happens on time

• Lead by example and be hands-on when required

• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities

• Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

• Lead the Speed of Service principles

• To ensure the team consistently follows the 6 Key Pointsof Service

• Follow the MBWA principles

• Empower the team to deliver engaging Joy of Pret activities

• Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous

• Ensure the Coffee Calling System is followed efficiently

• To ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

• To ensure the team consistently delivers delicious food by following the 6 Key Points of Production

• To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled

• To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness

• Ensure How to Cards are used and followed consistently to deliver Pret standards

• Ensure Line Checks are carried out successfully and any improvement needs actioned

• To ensure no Made to Sell (MTS) rejects are on display in our Langars

• To continually develop the team’s knowledge about the quality of our food and coffee

• To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard

WELL-LOVED SHOP

• To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers

• To ensure that all safety checks are correctly monitored and recorded

• To take corrective action immediately on issues that affect customers, the team or sales

• To ensure the shop is clean, safe and the equipment is always well maintained

• To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes

• To demonstrate due diligence and report and escalate any quality issues

SHOP PROFITABILITY

• To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)

• Carry out ordering accurately and in line with the business needs

• Lead, monitor and follow up on Customer Service requirements

• To ensure good stock control by following the 7 Steps of Unaccounted

• To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety

• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

• Support the execution of successful food launches

• Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met

• To support Marketplace opportunities

This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.