VOD Fulfilment Coordinator

We currently have a fantastic opportunity for a VOD Fulfilment Coordinator to join us at Hearst Networks, working within the VOD Fulfilment team, and as part of the wider operations department based in Hammersmith.

The VOD Fulfilment Team consists of five full time members of staff, including the VOD Fulfilment Manager, who are responsible for tracking and coordinating all non-linear content deliveries, work orders and processing. We work with several service providers, and it is our primary responsibility to oversee the VOD content aggregation process, ensuring that the vendor has all the required information to carry out their work as well as ensuring smooth day to day operations and timely deliveries.

The VOD Fulfilment Coordinator should have a passion for broadcast, digital and all things VOD, including a keen interest in the future of the industry. We are looking for someone that shares our company values and will flourish in an open minded, collaborative, and diverse working environment. We work closely with a number of internal departments and often bridge the gap between commercial & editorial and technical teams, so it is essential to have a broad understanding of a variety of departments.

This is a permanent position. This role will be hybrid based in the London office, working on exciting, award-winning brands like Sky HISTORY and Crime+Investigation.

Key responsibilities:

• Build and maintain excellent relationships with Hearst Networks’ VOD client platforms.

• Liaise with other business units across Hearst Networks (Acquisition, Programming, Scheduling, Creative, Digital and Marketing…)

• Liaise between service providers and Hearst Networks VOD teams, allocate and monitor service providers’ work.

• Act as day-to-day point of contact for service providers operations and the client platforms.

• Track VOD processes, ensure timely delivery, and escalate to operations management if timelines may be impacted.

• Track the automated VOD media workflows and co-ordinate with Tech Ops and Language Ops to process any exceptions.

• Act as a point of contact for all VOD media related enquiries.

• VOD data management, curation and updating of content metadata across systems.

• Monitor VOD user experience on key platforms UIs.

• Various other duties deemed appropriate to the role. These may relate to content management for linear channels.

To be successful in this role, we are looking for someone who can demonstrate the following key competencies:

• Time-critical delivery management - Experience working in deadline-driven environments with high-volume delivery schedules.

• Strong attention to detail with a meticulous approach to accuracy - Able to maintain consistency when managing high-volume, repetitive metadata and scheduling tasks, while taking full ownership to ensure error-free delivery and a seamless user experience.

• Problem solving & adaptability - Handling workflow exceptions, timeline risks, and changing operational needs.

• Stakeholder management / relationship building - Managing client platforms, service providers, and cross-functional internal teams.

• Planning, organising & prioritisation - Tracking multiple deliveries, work orders, exceptions, and deadlines.

• Collaboration & communication - Bridges commercial, editorial, technical, Tech Ops, and Language Ops teams.

We are looking for someone who is…

• Accountable and proactive , taking ownership of tasks and driving them through to completion.

• Detail-driven but commercially aware , understanding how operational accuracy impacts the end user and partners.

• Confident managing ambiguity , able to make decisions and move work forward

• Process-minded , with an instinct for improving how things are done.

• Naturally curious , with a mindset of “how could this be better?” even when working on repeat tasks.

• Calm and adaptable when plans change , able to adjust quickly and keep campaigns on track.

Minimum Skills / Experience:

• Experience managing or coordinating content delivery workflows in a broadcast, VOD, or digital media environment.

• Proven ability to manage multiple deadlines and priorities in a fast-paced, time-critical environment.

• Strong working knowledge of Excel or similar tools for tracking, reporting, and data handling.

• Experience liaising with internal stakeholders and external vendors/partners.

• Excellent organisational skills with the ability to track high volumes of tasks with accuracy.

• Demonstrable attention to detail and accuracy, with the ability to stay focused and maintain consistency when handling high-volume, repetitive metadata and scheduling tasks.

• Interest in emerging technologies, including AI and automation, combined with a demonstrated curiosity for digital innovation and a willingness to explore tools that improve workflow efficiency and accuracy.

Desirable Skills / Experience:

• Exposure to VOD, OTT, or digital content platforms.

• Familiarity with media asset management or content management systems.

• Awareness of metadata, content rights & scheduling within a media environment.

• Basic understanding of media formats and media delivery workflows.

• Comfortable working with external partners or vendors.

• Advanced Excel or data handling skills (e.g. tracking, reporting, reconciliation).

• Interest in emerging VOD trends and FAST channels.

• Experience working with SLAs, delivery deadlines, or broadcast schedules.

About Us

At Hearst Networks, we share stories that matter, inspiring and exciting our audiences with hit US franchises (The Curse of Oak Island, Pawn Stars), must-see docudramas (Royal Kill List and Colosseum), and original commissions (Sex: A Bonkers History with Amanda Holden, Royal Autopsy, Cops Gone Bad with Will Mellor). Over the past few years we’ve championed our own original programming and relished in the successes of recent series’ such as The Unbelievable with Dan Aykroyd, Great Escapes with Morgan Freeman, The Prison Confessions of Gypsy Rose Blanchard and Royal Mob.

We welcome talented candidates with infectious enthusiasm who love what they do, and are ready to learn, develop and thrive. Here you’ll find a community of innovative, creative and inspiring people who aren’t afraid to embrace responsibility and try new things collaboratively, as a team.

We are a certified Great Place to Work® with a can-do, motivated culture that believes in working to live, not just living to work. Every employee has a voice and is encouraged to be themselves and be ambitious. With offices in Rome, Madrid, London, Warsaw, Munich and Johannesburg, we are a truly international organisation that celebrates difference and diversity.

As an inclusive employer, we value the diversity of our teams and want our workforce to reflect our wider society. We encourage and welcome applications from people from under-represented backgrounds and are keen to make sure we are inclusive and accessible to all. Pease do let us know if you require any adjustments or assistance for meetings and communications with you when you apply for a role with us.

Hearst Networks Values

Curiosity is what drives us to question, explore, and innovate. We approach challenges with an open mind, ready to grow and evolve as the world changes around us. When we stay curious, we keep learning, discovering fresh opportunities, and pushing the boundaries of what’s possible.

Courage is showing up as your true self, with confidence and heart, even when the road ahead feels uncertain. It’s about owning our choices, stepping beyond our comfort zone, and creating new paths and opportunities to explore for both our company and yourself.

Care is part of everything we do - how we treat each other, approach our work, connect with our partners and the world. It’s about creating a culture where everyone feels included, respected, and truly supported. By acting with care, we nurture trust within our teams, building meaningful relationships throughout our company.