Field Service Engineer

Company Information: This is a fantastic opportunity for Engineers who are passionate about making a difference in the medical space! Our client is a global leader in in-vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Their products offer automation, convenience, cost-effectiveness, and flexibility. They have helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs. Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Their life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. They are empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on our clients’ diagnostics instruments, providing lab results for millions of people. Key Responsibilities: This Technical Service Specialist is responsible for providing support to the Greater London customer base. You will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and company ambassadors.

• Schedule and perform planned maintenance (PM) activities
• Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
• Conduct / assist with installation of instruments, automation and deinstallations
• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
• Assist with customer business reviews
• Schedule, perform and document hardware and software updates (TSBs)
• Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
• Perform basic technical coaching and training to other Technical Service Specialists

• Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
• Proven track record in a similar position, supported by management and customer references
• Successful engagement with customers, specifically key stakeholders, and lab staff.
• Excellent product and industry knowledge
• Excellent experience and process skills of the business functions service delivery.
• Excellent communication skills
• Ability to identify and drive resolution of issues
• Technical expert for product line responsibility
• Coaching and training skills
• Excellent experience in use of analytical tools and software

• Up to £44,000 (dependant on experience)
• 20% company bonus
• Car/Car allowance