Account Management Associate for a Sustainability SaaS

We are looking for an energetic and driven Junior Account Manager / Account Management Associate to work with and drive growth from our important base of volume accounts. This is an exciting opportunity to join one of Europe’s fastest-growing and most successful sustainability scale-ups, providing significant learning and opportunities for growth.

We are powering the makers of a zero-carbon future. Used in 170+ countries, One Click LCA is the leading end-to-end sustainability platform for construction and manufacturing. The AI-powered software decarbonises and drives sustainability across the construction value chain with scientific, easy-to-use, automated life-cycle assessment (LCA) and environmental product declarations (EPDs) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects and products.

You will join a supportive, effective, and mission-oriented team in a flexible, friendly and international work environment and have a great deal of autonomy in your role. There will be a chance to own and drive processes, as well as work alongside supportive senior colleagues.

This full-time, permanent position is available on a remote basis for candidates based in the UK / Nordics / EU.

What you will do:

• You will lead our efforts to retain and grow our important and large volume customer base, driving our Gross and Net Revenue retention with this cohort
• Efficiently and effectively manage a large number of renewals per month, ensuring they are processed in a transparent and timely manner and growth opportunities are maximised
• Process and maximise expansion opportunities from your accounts
• Use the data at your disposal and work closely with CS Ops to proactively identify customers at risk of churn and work across teams to find solutions to retain them
• Execute the playbook for retention, ensuring a high-quality customer experience and best results for One Click LCA
• There are plenty of opportunities to drive improvements in the way we retain and grow our volume customer base. You will be expected to seize them and be a changemaker for the better

What you need:

• You have experience in B2B SaaS, ideally working in Customer Success, Operations, Sales or Account Management positions previously
• Exceptional time management skills and the ability to focus on the highest value activities to drive NRR and customer outcomes
• Comfortable working in a fast-paced environment, ideally with experience of using Salesforce CRM
• Data-driven and detail-oriented. You use the data at your disposal to identify insights and come up with plans to act on them
• You are proactive and creative. Each customer is different, and you love figuring out how to utilise our playbook to get results
• You are happy picking up the phone to customers as a way to drive retention or expansion
• You are metrics-driven. You thrive on challenging individual and team targets
Experience in LCA, building sustainability or embodied carbon-related fields is not essential but would be beneficial

What we offer:

• Work in a growing business that helps bring about a zero-carbon future
• Substantial freedom, with no fixed hours and remote working supported
• Challenges, substantial responsibility and the chance to see the results of your work directly
• Competitive compensation and opportunity for professional development
• A dynamic, friendly, motivated and diverse team of top-notch professionals
• Great colleagues, social events and ability to contribute to market transformation

Interested?

We are eagerly waiting for your application until 15 August 2025 . Applications are reviewed upon receipt, so please apply promptly to be considered.