Housing Partner
Rate: £28.00 per hour (umbrella)
Location: West London (Hybrid working)
Contract: Ongoing temporary contract We are seeking a skilled and proactive Housing Partner to join our team in West London. This is a fantastic opportunity for an experienced housing professional to deliver high-quality tenancy management services, support customers throughout their tenancy journey, and contribute to thriving, well-managed neighbourhoods. Role Purpose As a Housing Partner, you will provide a proactive, face-to-face tenancy management service , building strong relationships with residents across your patch. You’ll play a vital role in ensuring tenancies are well managed, properties are maintained to a high standard, and customers receive the right support at key stages of their tenancy. Key Responsibilities
- Deliver a customer-focused tenancy management service , building positive relationships with new and existing residents.
- Support residents at key tenancy stages — viewings, sign-ups, tenancy audits, and end-of-tenancy visits.
- Manage tenancy-related matters such as succession, assignment, and mutual exchanges, ensuring compliance with legislation and policy.
- Assist the Housing Project Lead with letting new build properties and embedding new neighbourhoods.
- Take appropriate enforcement action where tenancy breaches occur, including legal proceedings for issues such as fraud, nuisance, and abandonment.
- Support colleagues to gain access for essential health and safety checks and compliance-related services.
- Conduct property inspections and tenancy audits , ensuring homes are safe, suitable, and meet standards; agree action plans where improvements are needed.
- Proven experience in tenancy management or housing officer roles within a local authority or housing association.
- Strong understanding of housing legislation, tenancy law, and enforcement processes .
- Must have a valid drivers license and access to a vehicle
- Excellent communication and problem-solving skills, with a focus on delivering outstanding customer service.
- Ability to manage a diverse workload and work independently in a hybrid environment .
- Competitive hourly rate: £28 per hour (umbrella)
- Hybrid working – office and patch-based flexibility
- Opportunity to play a key role in improving housing services and customer satisfaction
- Supportive, collaborative working culture
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