CYP Experience Specialist

✨Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare✨

At the Cresco Clinic (part of The Centre for ADHD Research & Excellence), we’re revolutionising ADHD care by making assessments and treatment more accessible for everyone. With the launch of our new Children & Young People (CYP) Experience Hub , and a mission rooted in compassion, we’re building a service that puts young people and their guardians at the heart of everything we do.

We know that starting an ADHD journey can feel daunting, especially for children, teenagers, and their guardians. That’s why we’re creating dedicated roles to ensure everyone we work with has expert guidance and support, from start to finish.

With ambitious plans to expand our service, including the launch of an ASC pathway in 2026, we’re looking for empathetic, organised and motivated people to help us deliver outstanding care and support.

✨ Why Work With Us?

As a CYP Experience Specialist, you’ll be a trusted partner for the children and young people we work with - as well as the people who care for them - as they navigate their ADHD journey. You’ll help ensure that everyone feels supported, informed, and never lost in a system.

By joining as we launch this exciting new service, you’ll be an integral part of a brand new team. You’ll be joining people who value patience, kindness, and accountability - qualities that guide how we support the people we serve, and how we collaborate internally.

We’re a rapidly scaling HealthTech organisation, and the opportunities to grow here are plenty. If you’re ready to play a vital role in shaping how people experience ADHD care, we want to hear from you!

😎What You’ll Be Doing:

As a CYP Experience Specialist, your role will involve:

• Acting as the named point of contact for a caseload of children, young people, and their guardians.
• Listening with empathy and responding clearly to questions and concerns via email and phone.
• Booking and rescheduling appointments for your assigned patients.
• Coordinating care and ensuring smooth progress through the ADHD assessment and treatment pathways.
• Supporting children, young people, and their guardians in navigating processes, removing barriers, and providing reassurance.
• Responding to EHCP related enquiries from Local Authority SEND teams.
• Working closely with clinicians and non-clinical teams to deliver a seamless journey.

💫 What We’re Looking For

To thrive in this role, you’ll need:

• 2+ years of experience in patient/customer support, healthcare, education, or a similar people-facing role - ideally working with children, young people, and their guardians.
• Strong empathy and communication skills, showing patience and composure when supporting people who may be feeling anxious or overwhelmed.
• Strong organisational skills with the ability to manage a caseload of children and young people, and associated tasks.
• Confidence using digital tools (e.g. Slack, email, EMIS, – training provided).
• A proactive approach, with attention to detail and the ability to problem-solve and escalate when needed.
• Genuine passion for supporting young people and families in accessing the healthcare services they need.

🤩What We Value:

Care is at the heart of who we are - in how we support patients, and in how we treat each other as colleagues. We believe the way we show up for each other is just as important as what we do. Skills matter, but it’s our mindset and behaviours that protect the supportive culture we’ve built, and help us thrive together. We value:

• Kindness - treating colleagues, partners, and everyone we support, with respect and care.
• Transparency - being open and honest so that trust can grow.
• Reflection - pausing to learn from experience and improve together.
• Growth mindset - always welcoming feedback and challenges as opportunities to develop.
• Accountability - taking ownership of our actions and outcomes, not to assign blame, but to learn, adapt, improve, and move forward.
• Solution-seeking - focusing on constructive ways forward, even when things are tough.
• Collaboration - sharing ideas, supporting one another, and celebrating collective success.

🙏🏻What You Can Expect from Us

• Competitive salary
• Hybrid (work from anywhere in the UK, with regular visits to our Canary Wharf office for training, development and team meetings throughout the year)
• Team get-togethers
• Office equipment when you join
• Pension contribution
• Be part of one of the UK’s most ambitious HealthTech start-ups

🗓️Our Hiring Process

We aim to make our hiring process as streamlined as possible.

• A Talent call with our Talent Acquisition Specialist
• An Interview with our Hiring Manager
• Offer!

🩵Apply with Confidence

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!

At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.