Service Desk Analyst

Salary: £25,000-£30,000

Location: London (2-3days per week on site)

Duration: 6 month contract

The Royal Pharmaceutical Society (RPS) supports pharmacists in their education and development, promotes pharmacy in the media and government, and leads the way in medicines information across Great Britain and around the world.

The RPS is facing a significant period of change, with a review on its governance and structure well advanced. The RPS is seeking to become a charity, the Royal College of Pharmacy, with a wholly owned commercial subsidiary.

We are looking for a service desk analyst to join us to help continue the capability of RPS to deliver secure, compliant and up-to-date technology platforms, hardware and devices.

Main Accountabilities:

• Deliver 1st or 2nd line support as per SLAs and KPIs
• Classify and prioritise the service desk workload.
• Performing people service functions, including interacting with staff members, answering queries, and resolving issues.
• Assume technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end users to facilitate ticket resolution and project completion.
• Support the rollout and monitoring of endpoint devices and handsets.

Knowledge & Skills for this job

• Ability to problem solve within a technical environment.
• Strong communication skills.
• Strong customer service approach.
• Ability to work in a team.
• Strong work ethic and ability to work in dynamic work environment.

How we are currently working

RPS supports and works in a hybrid way, which means you will be able to work from home, however, there will be an expectation for collaborative face-to-face working – on average and typically this may be something between 8-12 working days per month at our London Office, or more frequently when required to support senior governance meetings.

🗓️ Closing date: 22/10/2025

If you would like to learn more about the role,

Please attach your CV and Cover Letter

We are passionate about creating a culture of belonging, inclusion, and diversity these are part of our core values at RPS and we are striving to have an organisation that represents the diversity of the profession. At RPS we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender, age, or disability and we encourage applications from all backgrounds.