Data & Decisioning Manager

ABOUT HOMEPROTECT

Cover for Almost every Home

We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started.

If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.

What It's Like to Work Here

Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love.

We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life.

We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year.

ROLE PURPOSE

As Data & Decisioning Manager, you are the primary source of data insight and reporting for Homeprotect’s Home Claims function, with a specific focus on our Verisk supplier management platform. You will turn complex operational data into clear, actionable intelligence — helping the Supply Chain and Claims leadership team to manage supplier performance, control indemnity spend, and identify opportunities to improve outcomes for customers and the business.

You will work closely with colleagues across Supply Chain, Claims Operations and Finance, bringing rigour and curiosity to your analysis and confidence in presenting your findings to stakeholders at all levels.

KEY RESPONSIBILITIES

• Own reporting and insight from the Verisk supplier management platform, ensuring data is accurate, timely and presented in a format that supports effective decision-making by the Supply Chain and Claims leadership teams.

• Develop and maintain dashboards, scorecards and performance reports covering key supplier metrics — including cost per claim, repair cycle times, SLA adherence, quality scores and customer satisfaction indicators.

• Proactively identify trends, anomalies and performance gaps across the supply chain, translating data signals into clear recommendations for action — whether that is supplier intervention, process change or commercial renegotiation.

• Support indemnity spend analysis and cost reduction initiatives by providing the analytical underpinning for supply chain decisions, including loss adjuster cost-benefit assessments and contractor performance benchmarking.

• Design and run ad hoc analytical projects at the request of Supply Chain, Claims or COO leadership — applying a range of quantitative approaches to answer business questions and stress-test assumptions.

• Act as the internal expert on Verisk platform data structures and reporting capabilities, working with the supplier and internal technology colleagues to maximise the value extracted from the system.

• Produce high-quality MI packs for the Claims Ratio Outcome Forum (MOCOF), Supply Chain governance reviews and SLT briefings, ensuring outputs are accurate, insightful and suitable for a senior audience.

• Support the embedding of data-led ways of working across the Supply Chain team, coaching colleagues on interpreting analytical outputs and building broader data literacy within the function.

• Maintain data integrity standards and governance controls around supply chain data, flagging data quality issues and working with internal and external stakeholders to resolve them promptly.

• Contribute to the continuous improvement of the Supply Chain operating model by bringing insight-led challenge and supporting evidence-based decision making at all levels of the function.

KNOWLEDGE, SKILLS & EXPERIENCE

Data Analysis & Reporting

• Strong analytical skills with demonstrable experience of working with large, complex datasets to produce insight that drives business decisions.

• Proficiency in SQL and at least one data visualisation or BI tool (e.g. Power BI, Tableau, Looker); advanced Excel skills as standard.

• Experience building and maintaining automated reports, dashboards and performance scorecards for operational or commercial audiences.

• Ability to apply a range of analytical approaches — trend analysis, root cause analysis, comparative benchmarking, scenario modelling — and to select the right method for the question at hand.

Insurance & Supply Chain Knowledge

• Experience working in a UK general insurance or financial services environment, with familiarity with claims operations and/or supply chain management preferred.

• Understanding of how claims supply chains work, including the role of loss adjusters, managed repair networks, building contractors and specialist suppliers.

• Comfortable working with supplier performance data, SLA frameworks and cost-per-claim metrics; able to translate operational data into commercial insight.

• A working understanding of FCA Consumer Duty obligations and the importance of data accuracy in an FCA-regulated environment.

Communication & Stakeholder Engagement

• Able to present complex analytical findings clearly and concisely to non-technical audiences, including senior leadership.

• Strong written and verbal communication skills; able to structure a narrative around data and bring stakeholders with you.

• Proactive and collaborative working style; comfortable raising questions, challenging assumptions and escalating data concerns where appropriate.

BENEFITS

We want you to feel rewarded, supported and set up to thrive throughout your career with us.

Learning and Growth: We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects. We support role-relevant professional qualifications where they'll make the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s going on right across the business.

Health and Wellbeing: Your wellbeing matters here. We offer private healthcare through BUPA, an Employee Assistance Programme covering legal, financial and counselling support for you, a Wellbeing Centre with online tools and resources, regular wellbeing seminars and workshops, annual flu jabs and an annual eye care voucher.

Financial Security and Reward: We offer an annual discretionary bonus scheme upto 30% of your base pay, life insurance at four times your salary, and a pension with Aegon. You'll also receive a significant discount on Homeprotect home insurance - with a friends and family discount too, and a staff referral bonus when someone you recommend joins the team.

Time Off: 25 days' annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.

Genuine Flexible Working We trust our people to work in a way that best suits them - with flexible working to balance the needs of your role with the rhythm of your life. We ask that everyone comes into the office at least once a week, as we believe in-person connection is important for collaboration, culture and building great relationships. You'll receive a homeworking starter kit from day one and can claim towards additional home office equipment within your first six months.

Purpose and Community: We care about more than just the work. Through our charity partnership with Refuge, the UK's largest specialist domestic abuse charity and regular social, wellbeing and charitable events throughout the year, there are plenty of ways to connect, give back and feel part of something bigger.

UNIQUE AS STANDARD

We're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We believe in celebrating difference - everything that makes both our customers and our people unique. We consider visa sponsorship on a case by case basis for the right candidate, so please don't let that stop you from applying.

We encourage you to let us know if you need any extra help with your application or have any requirements at any stage of the recruitment journey, we want the process to work for you.

Your data will be maintained in line with our recruitment data privacy policy.

Regulatory Responsibilities

As an FCA regulated insurer, doing the right thing isn't a compliance requirement - it's simply how we work. All colleagues are expected to uphold the FCA Individual Conduct Rules (1–6) and act with integrity, due skill and care, openness with regulators and a genuine commitment to delivering good outcomes for our customers.

You'll work within approved processes and authority limits, keep accurate and auditable records, protect data under UK GDPR and our information security policies, escalate risks and exceptions promptly, report incidents, breaches and any financial crime or sanctions concerns (including via whistleblowing), support vulnerable customers with reasonable adjustments, and complete all mandatory training to maintain competence.

If the role falls within SM&CR, a supplementary document outlining the key regulatory responsibilities will be provided.