IT Technician (20 Hour) - Stratford (City of Westminster)

Department:  IT 

Location: Location:  Gedu House - E15 2JA and Cam Road - E15 2SN (On-Site)

Type of Contract:  Permanent / Part Time (20 Hours)

Salary: £13,750 -£14,750

Our Vision:  Changing Lives through Education

What We Do: Our IT Team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution. 

The Role: Do you consider yourself a skilled and proactive IT Technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption, by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students.

To provide high quality, face to face IT services to students and staff based on one of the GBS campuses. 

This role is not eligible for visa sponsorship!

What the Role Involves:

• To provide high quality, face to face IT services to students and staff based on one of the GBS campuses. 
• Providing technical support in moving and setting up of Audio Visual and IT equipment as required. 
• Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary. 
• Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate. 
• Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules. 
• Follow best practice guidelines in ensuring security and privacy of networks and computer systems. 

About You:

• Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
• Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation. 
• Experience of providing IT Support in person and remotely (by phone, on-line chat) 
• Knowledge of service management systems and ITIL best practice. 
• Knowledge of technical management, information analysis and of computer hardware/software systems. 
• Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring. 
• Knowledge with implementing, configuring, and testing solutions 

What we offer:

• Time off that fits your lifestyle - 33 days' annual leave (including bank holidays), 1-day extra day of leave per year of service (up to 5 days), and Buy/Sell additional holidays (up to 5 days)
• Opportunities for growth - Tuition reimbursement for career development courses, wide variety of training courses and support with FHEA application
• Pension Scheme and Flexible Benefits (via salary sacrifice) - Cycle to Work, Workplace Nursery, Tech, Health, Dental and Life Assurance schemes, Women's Health scheme (via Hertlity) and much more
• Discounts, Perks and Employee Assistance: Perks@Work discounts platform, Employee Assistance Programme (EAP), discounted gym membership, eyecare vouchers and much more
• Reward for your impact - annual salary increase reviews, annual discretionary bonus, £500 award employee referral scheme

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.