Supporter Acquisition Lead (Face-to-Face)

Supporter Acquisition Lead (Face-to-Face)

Glasgow, Scotland, UK

Job Description

The Role

We are looking for a Supporter Acquisition Lead - Face to Face to drive forward our ambitious direct dialogue supporter recruitment programme, recruiting 100,000 new supporters a year so that we have the funds we need to reach every deaf child.

What you'll do

• Establish relationships with and onboard new direct dialogue recruitment agencies


• Manage supporter acquisition campaigns, sustaining relationships through challenges


• Report on and optimise campaigns, with a view to customer experience and lifetime value


• Be a valued source of knowledge, advice, coaching and support for the Acquisition and Supporter Care teams


• Take an active role in, and further develop, our programme of agency visits and mystery shopping

What you'll need

• Extensive experience of working with direct dialogue recruitment


• Genuine enthusiasm for Face to Face fundraising and its role in the fundraising mix


• Able to build and sustain great relationships in the face of challenges


• Coaching and mentoring skills to help develop others in the team


• Strong digital skills and a sound understanding of agile values & principles


• A criminal record check / DBS disclosure (if offered the position)

What you'll get

• Home-based working with flexible hours


• 25 days holiday - plus an additional 3 days at Christmas (& bank holidays)


• Pension (5.5% employer contribution)


• Healthcare Cashplan


• Annual performance-based salary increase


• Employee Assistance & Wellbeing Programmes

What we do

The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.

Pre-employment checks

As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.

To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we will need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.

Disability Confidence

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact us at with any accessibility or reasonable adjustment enquiries.

The National Deaf Childrens Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.JBRP1_UKTJ

#s1-Gen

We are looking for a Supporter Acquisition Lead - Face to Face to drive forward our ambitious direct dialogue supporter recruitment programme, recruiting 100,000 new supporters a year so that we have the funds we need to reach every deaf child.
What you'll doEstablish relationships with and onboard new direct dialogue recruitment agenciesManage supporter acquisition campaigns, sustaining relationships through challengesReport on and optimise campaigns, with a view to customer experience and lifetime valueBe a valued source of knowledge, advice, coaching and support for the Acquisition and Supporter Care teamsTake an active role in, and further develop, our programme of agency visits and mystery shoppingWhat you'll needExtensive experience of working with direct dialogue recruitmentGenuine enthusiasm for Face to Face fundraising and its role in the fundraising mixAble to build and sustain great relationships in the face of challengesCoaching and mentoring skills to help develop others in the teamStrong digital skills and a sound understanding of agile values & principles.A criminal record check / DBS disclosure (if offered the position).What you'll getHome-based working with flexible hours.25 days holiday - plus an additional
3 days at Christmas (& bank holidays).Pension (5.5% employer contribution).Healthcare Cashplan.Annual performance-based salary increase.Employee Assistance & Wellbeing Programmes.What we do
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
Pre-employment checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.
To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, well need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
Disability Confidence
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact us at with any accessibility or reasonable adjustment enquiries.
The National Deaf Childrens Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.JBRP1_UKTJ