Trainee Personal Assistant Apprentice

Summary

The Personal Assistant Apprentice will provide reliable administrative support to the Director and their PA, while completing a recognised apprenticeship programme. The role is designed to develop practical experience in diary management, communication, meeting support, document preparation and confidential administration.

Wage

£20,000 a year

Training course

Business administrator (level 3)

Hours

Monday to Friday 0800-1700.

40 hours a week

Start date

Tuesday 17 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support the Director with diary management, meeting arrangements and reminders, learning how to organise and prioritise appointments effectively.
• Assist with telephone, verbal and email correspondence, ensuring messages are handled accurately, professionally and promptly.
• Assist with coordinating meetings, diary invitations and meeting room bookings.
• Support the preparation of meeting agendas, correspondence and supporting documentation.
• Support the collation and formatting of reports, presentations and other business documents.
• Support the preparation of monthly board reports.
• Assist with contract administration, including maintaining accurate records.
• Collate expenses and mileage claims, checking that the required information and approvals are included before submission.
• Help organise business travel, accommodation, itineraries, client hospitality and company events.
• Support the coordination of client visits, including visitor arrangements, refreshments and meeting room preparation.
• Support the sourcing, ordering, packaging and distribution of client gifts, corporate gifts and seasonal gifting, including Christmas and special occasions.
• Assist with general office coordination, including meeting room preparation, visitor arrangements and refreshments.
• Assist with routine office tasks, including filing, scanning, printing and document preparation.

Where you'll work

61 Widmore Road
Bromley
BR1 3AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LONDON SOUTH EAST COLLEGES

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade Grades 4-9 (A*- C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative