COMMUNITY MANAGER

COMMUNITY MANAGER - 12 MONTH FTC

We Realise Potential in Your Story

Based in the heart of Shoreditch, we are an award winning digital content studio and media network who are currently on a quest to find a  Community Manager  to join our Entertainment team. Is this your next opportunity?

The responsibilities of a Community Manager involve supporting the publication of content across various social media platforms, contributing to content creation, and managing the community to enhance our non-video presence.

Due to the continuous nature of the work, this role will necessitate community management coverage during UK bank holidays, which includes responding to posts and reposts across all social platforms. Additionally, this position entails regular posting and basic monitoring, without on-call obligations, during weekends and addressing any urgent issues as they arise.

This is a full-time position requiring a commitment of 37.5 hours per week on a 12 month fixed term contract.

PERKS OF THE JOB

We are proud to be an award winning workspace with employee wellbeing at the heart of everything we do. We offer hybrid and flexi-time working, mental health and wellbeing programmes, enhanced gender neutral parental leave, interest free financial support and a digital nomad policy that allows you to work from abroad in two one week blocks a year. Plus all the usuals such as pension contributions, annual leave and office perks like free lunches, socials, and health treatments!

HOW YOU'LL SPEND YOUR TIME

• Help to plan, develop and execute communications across all social channels (YouTube, Instagram, TikTok, and WhatsApp) for a large, cross platform project with one of the biggest global TV & Film brands.

• Work alongside Social Media Managers to devise strategy across channels and its execution to drive KPIs including brand awareness, engagement and follower growth.

• Manage community engagement and monitor trends across YouTube, Instagram, TikTok, and WhatsApp.

• Develop and maintain brand tone of voice, maintaining any documentation related to tone of voice.

• Produce copy for posts that is engaging, optimised for each platform and aligned to the brand’s tone of voice.

• Ideate and manage the publishing of content on the brand’s WhatsApp channel, Stories across Instagram/TikTok & any broadcast channels.

• Daily monitoring of newsroom developments to gain a comprehensive understanding of global events and associated sensitivities, along with the effective use of channel metadata to enhance content optimisation.

• Live community management of events and key releases, replying to fans in a way that is authentic and appropriate to the brand TOV (tone of voice).

• Monitor performance of content using platform analytics and assisting with reporting, particularly for WhatsApp, Stories and broadcast channels in conjunction with the Partnerships Manager and Insights Analyst.

• Social listening; monitoring conversation in relevant areas and engaging when appropriate and using social listening to guide content creation/distribution strategy.

• Sentiment analysis and reporting around key releases of priority films/TV series and key beats, utilising our sentiment analysis tools, in conjunction with the Partnerships Manager and Insights Analyst.

• Regularly reporting back to the Line Manager regarding top-performing posts, new opportunities, new and emerging platforms, trends or common discussions

WHAT YOU NEED TO SUCCEED
Skills matter, experience is useful, attitude is everything.

• Knowledge of social media platforms YouTube, Instagram, TikTok, and WhatsApp) and an understanding of their tonal differences.

• Excellent written English language skills with strong attention to detail and factual accuracy.

• A genuine passion for Entertainment content, particularly film & TV 
• A knowledge and passion for building and managing communities in the digital space.

• An understanding of platform analytics and reporting, particularly around sentiment.

• Excellent communication skills, with a positive attitude Ability to work under pressure managing multiple tasks.

LITTLE DOT, BIG IMPACT 🔥

We’re probably the biggest studio you didn’t know was fuelling your favourite content. We’ve been one of the top dogs in the digital content space since 2013 (some would say, before its potential was even fully realised). We're proud to work with some of the hottest TV and movie studios, distributors, rights holders, sports federations and brands in the business.

WE ARE COMMITTED

We are committed to fostering a diverse, inclusive, and equitable workplace at Little Dot that reflects our diverse digital audiences and communities we work and live in. We are committed to ensuring every employee feels valued and empowered to contribute their unique perspectives. We welcome candidates of all backgrounds, experiences, and identities to apply to our vacancies, and we strive to create an environment where differences are celebrated, and everyone has equal opportunity to thrive.

Learn more about us, our values and our commitments please visit our website for more information.