Earned Recognition Examiner (Non-Technical)

Are you someone who enjoys working collaboratively with varied stakeholders and business areas?, If so, we are looking to recruit an Earned Recognition Examiner to join us at the Driver and Vehicle Standards Agency (DVSA) and we'd love to hear from you! The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. We're working hard to:

• Make roads safer.
• Improve services for our customers.
• Make road transport greener and healthier.
• Harness the potential of technology and data.
• Grow and level up the economy.
Joining our department comes with many benefits, including:
• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below! Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers The Earned Recognition team is a small team of enforcement professionals who provide vital support in achieving DVSA's aims to provide safer driving, safer roads and safer journeys. This exciting role involves liaising with a range of key stakeholders and assessing compliance levels through conducting analysis of data, detailing driver's hours and maintenance system performance indicators. You will be required to make robust decisions and recommendations and support colleagues where necessary. The team is responsible for conducting a range of duties to ensure that accurate and thorough assessments are completed regarding performance indicators, applications, audit reports and other data streams. You will play a key part in the ongoing development of the Earned Recognition scheme with a good knowledge and understanding of I.T. systems and audit standards. Responsibilities include, but are not limited to
• Investigating prohibitions and notices that have been issued within the business e.g. Driver's hours or Tachograph offences, gathering evidence from internal and external sources when required to evaluate the notices.
• Assist with the management of the Earned Recognition Scheme mailbox, including replies to customer facing enquiries, process of accident or incident reports and Key Performance Indicators.
• Analysis of data and information provided by operators in regard to the Earned Recognition (ER) scheme, to assess initial application data, monitor KPI data on a regular basis, and to liaise with relevant operators to agree required actions, conduct DBA, or other supportive actions.
• Assess current forms, guides and information provided internally and externally, giving feedback on how these could be improved or become more user friendly.
• Working collaboratively with team members to assess cases received into the ER team and to reach decisions for further actions, including intel or cases submitted in a Case Review Meeting (CRM) forum.
• Good relationship management with internal and external stakeholders including (Traffic Commissioners, Operators, Authorised Audit Providers, Approved I.T. Suppliers, Members of the Public, Training Providers, Trade Associations and Contract holders)
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .