FLOOR MANAGER - BATTERSEA

PURPOSE & IMPACT ON ORGANIZATION: Contributes to store profitability by:
 Ensuring KPIs for a defined area within a store are met or exceeded
 Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience
 Supervising and coaching team within a defined area of responsibility
 Assuming Assistant Store Manager responsibilities in the absence of the Assistant Store Manager

KEY RESPONSIBILITIES:
 Allocates resources and organises processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
 Has a working knowledge of the Retail KPIs and makes commercial decisions within his/her area of responsibility
 Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
 Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
 Ensures all store visits are managed professionally and confidently, utilizing all available resources
 Actively supervises and coordinates his/her team to ensure all customers receive the best service
 Understands customer expectations and coaches his/her team to meet or exceed them at all times
 Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility
 Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
 Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
 Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility
 Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
 Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
 Minimizes loss by implementing, monitoring and tracking all loss prevention procedures within their area
 Supports the recruitment, on-boarding, training and development of the store team
 Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance
 Actively collaborates and shares best practices to drive store team performance
 Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance (additions based on market needs)
 Is a role model of the brand values and attitude by actively engaging his/her team in fitness and sporting activities
 Executes all campaigns to a high level and ensures flawless Visual Merchandising standards at all times, working with the VM Champion responsible for his/her area
 Actively seek to improve and further the customer interaction with the brand using the Net Promoter Score

AUTHORITIES:
 Not Applicable

KEY RELATIONSHIPS:
 Customers
 Peers and Supervisor
 In-Store Operations
 Visual Merchandising Manager

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
 Stepping into Management Competencies

MINIMUM QUALIFICATIONS:
 Minimum 12 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience]
 Intermediate numeracy and literacy and advanced verbal communication skills