Associate Manager, International Retail Sales (Hybrid Role - London, England)

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.

As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.

About the Role:

The Associate Account Manager is responsible for owning and growing developing accounts within a defined market and business channel. This role supports account execution, sales performance, and cross-functional delivery in partnership with internal teams. The Associate Manager owns their account performance while also supporting broader commercial activities and accounts across the market. 

Key Responsibilities

Account Management

• Manage strategic customer relationships and execute joint business plans
• Manage business plan execution, including but not limited to launching new products, delivery of product marketing and training support, meeting customer deadlines, managing customer orders, and supporting forecasting
• Lead regular business reviews with developing accounts and provide account updates, promotional activities, and market trends
• Ensure timely communication of pricing, orders, credits, and sales support
• Visit customers regularly within the market to ensure Olaplex standards and objectives are achieved, and to assess and execute key opportunities to maximize sales and profitability

Account Support

• Support Account Managers with account management tasks, including promotional calendar updates, order tracking, and internal coordination
• Assist in preparing joint business plan materials, reports, and presentation decks
• Respond to day-to-day customer requests under supervision

Execution

• Coordinate the execution of brand and education activations with partnerships from the Marketing and Education teams
• Monitor product availability, pricing communication, and on-time delivery
• Assist with basic sales and KPI reporting as needed

About You:

• 2-4 years of experience in sales support, account coordination, or a related commercial role
• Ability to travel 10-15% of the time
• Strong organizational and administrative skills
• Comfort with Excel, presentations, and CRM tools
• Eager to learn and grow within commercial environment
• Fluent in English and key market specific languages

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

Our Total Rewards:

• Competitive compensation
• Work/Life Balance: Paid Holiday, Federal Holidays, and flexible work schedules
• Wellness: Company Contribution of 90% to employee’s BUPA Supplemental Health Insurance.
• Employee Assistance Program through Telus Health
• Financial Well-being: Company contributes 8% of pensionable earnings to Pension Scheme
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
• Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX
• Products: Twenty (20) free products per year, plus a friends and family discount

Our Commitment to Diversity, Equity, and Inclusion:

Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds.

OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.