Night Shift Operations Manager

Night Shift Operations Manager

Competitive salary plus £4,800 car allowance or £4,300 cash alternative, full family healthcare, 18% annual bonus potential with 27.5 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates

Full time Permanent

Heathrow Worldwide Distribution Centre, Slough, SL3 8AQ

Royal Mail International Operations based at HWDC (Heathrow Worldwide Distribution Centre), the UK's largest and most advanced automated hub. This hub processes worldwide imports and exports, adhering to stringent customs and aviation security standards, and connects customers with over 195 countries globally. Spanning 45,000 square metres, HWDC has the capability to manage around 1 million import/export items daily.

To support the operation, we have vacancy for a Night Shift Manager who is responsible for +20 managers and c400 frontline staff , helping us to continue to improve and deliver the best service.

What does the role involve?

This is a role where you can take control and make a difference. On every shift, employees and engineers will look to you to lead the way. You’ll motivate them to achieve their best every day and also work with them over time to help them develop and reach their potential. It’ll be up to you to help the team to meet a range of operational targets, each one critical to improving our offering to customers, saving them money on a fast, high quality service.

What skills and experience are we looking for?

We are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

• Experience of successfully managing a large operation, achieving targets across a range of scorecard measures
• Experience of leading a large team, working at a 2nd line manager level
• Operational knowledge - expert operational knowledge of the letter’s operation and the overall plant operation.
• Planning skills/project management - able to develop a plan, understand the risks, monitor progress and deploy the plan
• Data analysis and problem solving – ability to evaluate process performance, using KPIs/metrics, identify trends
• Stakeholder management – able to build effective relationships with a range of senior stakeholders
• Strong drive, enthusiasm and resilience – strives to improve performance, build strong working relationships and energise colleagues.
• Experience of deploying major change and successfully leading people through change
• Safety – PIC trained and experience of safety tools and techniques
• Commercial appreciation – understands the challenges facing the business able to communicate the big picture to influence others

Shift pattern: 22:30 - 07:00 Monday to Friday, but flexibility will be required to meet the needs of the unit.

Closing Date: Sunday 8th February . Please note, this advert may close early if the appropriate number of applications has been reached.

Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here:

Job reference number 332518

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