Care Supervisor

Care Supervisor

Bluebird Care – Where passion becomes expertise

Bluebird Care is the UK’s leading provider of privately-funded Homecare. Our service enables vulnerable adults who require a little (or a lot) of support with everyday tasks to live independently in their own homes.

An opportunity has arisen to join the Lewisham & Southwark team, part of the group that also operates the Bromley and Sevenoaks franchises, as a Care Supervisor, working within a team of 4 people out of an office based in Brockley, London SE4.

You will need to have previous experience in the Care sector and be qualified to at least NVQ Level 3 in Health & Social Care or working towards.

Reporting to the Registered Manger, your primary role will be to:

• assess prospective new customer needs and understand their preferences and priorities
• conduct risk assessments to ensure safe, effective and efficient Care
• Write care plans in agreement with customers/their representatives
• Maintaining the daily running of the office

In addition to this, and as part of the Supervisor team, you will also be required to carry out reviews of the service being delivered to existing customers, and conducting office and field-based supervisions of care staff, to ensure that:

• the service being provided to each customer is remaining appropriate to their ever-changing needs; and is being delivered to a high standard, in accordance with best practice guidelines and Company policies and procedures
• any changes in customer needs/request, and any concerns/complaints, are noted, reported back to the office, and actioned
• electronic care planning systems are kept current and up-to-date
• through regular meetings/supervisions, that carers have good knowledge/understanding re how to deliver outstanding care to their customers, and are putting this into practice at every visit
• through unannounced spot checks, that carers are arriving on time, in the correct uniform, with the appropriate PPE and staying for the agreed duration of each visit
• customers, and their families/representatives, find us responsive and are happy with the service they receive
• carers feel well-supported and are happy with their choice of employer
• any concerns, complaints or identified training needs are reported back to the office

This is a part-office and part-field-based role. Working hours will be Mon-Fri 08:30 – 17:00. You will also be required to participate in the out of hours’ rota which operates 7 days per week. On-call weekends fall for everyone every 4-5 weeks and are paid at a daily rate of £100 per day.

We are looking for a team player who understands and the challenges of the Care sector, who can rise to meet our high levels of commitment and customer service and who can work constructively with colleagues who are collectively determined to provide our customers with the best Home Care experience available in South East London.

You need have a valid UK driving licence, access to a car you can use for work and live within a 30min commute of Brockley, London SE4.

If you would like to be considered for this position, please reply to this ad, being sure to include your CV along with a short supporting statement outlining your suitability for this role.

Benefits:

• Bonus scheme
• Private medical/dental insurance
• Company events & social hours
• Full training and development opportunities
• Pension scheme
• Competitive salary
• Support, inclusive team environment

Bluebird Care Lewisham & Southwark is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.