Senior Pensions Operations and Administration Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an individual to join this team in the role of Senior Pensions Operations and Administration Manager .

This is a great opportunity to work for a global organisation with one of the UK’s largest private sector pension schemes, making a difference to members past, present and future. The HSBC Bank (UK) Pension Scheme (“the Scheme”) is a large DB/Hybrid and DC scheme. The Pension Scheme Executive (PSE) is a team of experienced pension professionals which supports the Trustee with the running of the Scheme and looks after the day-to-day management on all aspects of the Scheme.

The successful candidate will be a subject matter expert, supporting the Trustee Chief Operating Officer on all operational activities that deliver an excellent experience for members, as well as supporting with the assessment, design, development, management, maintenance and review of operational pension scheme policies, practices, and controls. The candidate will also work closely with the Risk Function to ensure focused risk management of all operational processes.

In this role, you will:-

1. Lead and work closely and collaboratively with the scheme administrators, to oversee the day-to-day performance, drive performance improvement, resolve issues and enhance commercial relationships with scheme administrators and relevant scheme suppliers and advisers.
2. Keep up to date with regulatory changes that impact the operations of the Pension Scheme and apply technical pensions knowledge to work with advisors and/or suppliers to review and evaluate solutions to ensure Scheme compliance.
3. Be responsible and accountable for the necessary processes for identifying, critically analysing, monitoring, and mitigating the Scheme’s operational risks, including risks and issues that arise with third parties (in particular, scheme administrators). This includes regular review of risk registers, risk and control assessments, issue logs, progressing and completing remediation activity.
4. Work with the Pension Scheme Executive Head of Finance to review the financial information received from the scheme administrators and follow up on queries and issues.
5. Prepare papers and make recommendations for matters relating to Scheme operations for the PSE Executive Committee, Trustee Committees, Trustee Board and Bank Stakeholders, as necessary.
6. Contribute to the ongoing strategic development and improvement of member administration and communication services.

To be successful in this role you should meet the following requirements:

1. Demonstrable experience of working for and dealing with challenges associated with running a large DB/Hybrid and/or DC Pension schemes, acting as a subject matter expert in the operational delivery of pension services to members, with strong understanding and experience of pension scheme administration (either gained from in-house or third-party roles) and in-depth knowledge of the pension administration industry standards and best practices.
2. Strong experience in managing all aspects of third-party supplier relationships and contractual management, including focused risk management, working closely with the Risk Function.
3. Experience in developing and sustaining collaborative and effective relationships with a variety of internal and external stakeholders, with the strong ability to hold third parties to account to ensure the best outcomes for members.
4. Knowledge and experience of pension legislation and the regulatory framework governing UK occupational pension schemes covering DB and DC type benefit structures, the ability to digest legislative and regulatory changes effectively, alongside third-party legal advice, and identify required changes to operational processes and practices.
5. Demonstrable experience of proactive problem solving (independently and collaboratively) with the dedication to manage and implement solutions in a timely and efficient manner.
6. Strong analytical, communication, presentation, and stakeholder management skills.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
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