MIU MIU Department Manager, Leather Goods,Harrods

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

You are a passionate Brand Ambassador and business leader who communicates the Brand's philosophy and values to both the store team and the client. You take ownership of your department's performance, actively supporting and implementing initiatives to achieve set targets. You ensure an exceptional client experience by maintaining a strong presence on the shop floor and leading by example, always placing the client at the forefront. As a motivating and inspiring manager, you coach and collaborate closely with your team to help them reach their sales targets and maximise all commercial opportunities.

RESPONSIBILITIES

• Lead your department team to exceed financial targets and maximise sales performance, contributing to the overall success of the store.
• Support the Store Director in developing and implementing business plans by analysing departmental performance and proposing relevant action plans.
• Drive the team to surpass their KPI targets.
• Promote cross-selling and up-selling across product categories.
• Maintain a strong presence on the shop floor, ensuring the highest standards of client approach and service.
• Encourage Omni-Channel awareness within the team and support the use of digital tools to enhance client relationships and achieve business objectives.
• Support the development of the e-commerce channel by responding promptly to online orders and consistently delivering a high standard of service.
• Stay informed on market trends, particularly those relevant to your department and share insights with appropriate functions.
• Ensure visual merchandising attracts clients and maximises sales, in line with company guidelines.
• Place the client at the heart of all activities, leading by example to create a welcoming environment and ensuring the team strives to meet every need and request.
• Cultivate a client-centric mindset by developing and maintaining strong client relationships and delivering meaningful after-sales experiences.
• Guarantee excellent client satisfaction and the highest level of service through the execution of the Brand Selling Ceremony.
• Proactively identify opportunities to attract new clients and grow departmental sales.
• Strengthen client loyalty by supporting the team in executing clientelling initiatives.
• Manage customer complaints proactively to maintain positive client relationships and outcomes.
• Act as a strong motivator, fostering team spirit through effective communication and cultivating a positive, energetic environment-visible even to clients.
• Promote open communication within the team and lead morning briefings on relevant topics.
• Fully master all company tools and applications, including IT and digital platforms, and ensure the team is kept up to date with relevant updates.
• Understand team needs and priorities, and train and inspire the department on product knowledge, sales techniques, client service, and company policies and procedures.
• Identify talent within the team and propose development opportunities to the Store Manager, helping to define appropriate development pathways.
• Ensure team development through coaching and regular follow-ups on individual action plans.
• Actively support the Store Director in market mapping for recruitment or research purposes.
• Lead by example to ensure the team handles products with the utmost care and respect, evident in every ceremony or procedure.
• Promote synergy and cooperation between front and back of house.
• Support the enforcement of company procedures relating to cash handling, inventory, logistics, and reporting as required by Head Office.
• Contribute to the effective and efficient care of company assets.
• Provide feedback and suggestions regarding departmental needs to the Store Manager, and where appropriate, to Visual Merchandising and Retail Merchandising teams.
• Ensure efficient back-of-house organisation for the department, taking responsibility for asset protection and maintaining staff grooming standards.
• Ensure company policies and procedures are proactively implemented across all operational activities within your department.

KNOWLEDGE AND SKILLS

Ability to drive departmental performance by exceeding financial and KPI targets, identifying commercial opportunities, and contributing to overall store success-essential in high-performing luxury retail settings.

Demonstrated skill in delivering exceptional client service through presence on the shop floor, execution of brand ceremonies, and proactive complaint resolution.

Prior experience in luxury or premium brands is vital to meet elevated client expectations.

Strong leadership and motivational skills to inspire, coach, and develop a sales team.

Experience in fast-paced environments is key to maintaining energy and focus while nurturing talent.

Effective communicator with the ability to share insights, lead briefings, and collaborate across departments.

Staying informed on market trends especially within the luxury sector crucial for maintaining relevance and driving innovation.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.