Research Assistant

Job overview

We are seeking a proactive and patient-focused individual to deliver a comprehensive appointment booking service and oversee the smooth operation of all radiology reception desks. The successful candidate will ensure that desk activities are managed efficiently and in line with departmental protocols.

This role requires a strong commitment to patient care, aligning with both departmental standards and the national booking programme. The post holder must possess a thorough understanding of radiology investigations, booking procedures, and relevant information systems to support seamless service delivery.

Main duties of the job

While prior NHS experience is desirable, it is not essential. The ideal candidate will demonstrate:

• Excellent interpersonal and communication skills, including a professional telephone manner
• Strong IT proficiency, with knowledge of Epic systems considered an advantage
• A flexible approach to working, with the ability to collaborate effectively across teams and with patients
• Confidence in working independently as well as part of a team
• The ability to manage a high-volume workload, prioritise tasks, and meet strict deadlines
• Attention to detail and resilience under pressure

This is a fast-paced and demanding role, providing a dedicated booking service for the Radiology Department.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.