Reception Host

RECEPTION HOST: P/T.

Hedin Automotive BMW & MINI is seeking a friendly, welcoming, and proactive Reception Host. As the first point of contact for customers entering our aftersales reception, you’ll play a key role in creating an exceptional experience that reflects the high standards of our brand.

If you enjoy engaging with people and take pride in delivering outstanding customer service, this is a fantastic opportunity to grow your career with one of the most admired brands in the automotive industry.

YOUR ROLE.

As the Reception Host, you will be responsible for assisting our customers with their visit, ensuring they have a welcoming and seamless experience. You will be attentive to each visitor, quickly understanding their needs and providing a tailored customer experience. You will be a brand ambassador and share our excitement for everything MINI and BMW.

The main duties of the role include:

• Greet and welcome customers with a warm and professional demeanour
• Assist customers with check-in and check-out procedures or directing them to the right department/person
• Proactive and organised, taking responsibility for general administration.
• Monitor and manage the customer waiting area by keeping customers updated, offering refreshments, and ensuring they are comfortable and well looked after
• Maintain a tidy, well-organised reception, coffee station and customer waiting area

YOUR PROFILE.

• Excellent communication and interpersonal skills
• Good organisation and attention to detail
• Ability to work in a fast-paced environment and handle high footfall
• Previous experience in a reception or customer service role.
• Must be eligible to work in the UK

ABOUT US.

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.

As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers

SALARY AND HOURS.

Basic salary: £17,142.84 per annum.

Working hours: Wednesday to Friday, 8.00am – 6.00pm with an unpaid hour for lunch.

In addition, you will be required to provide cover as per business needs. Any additional hours worked will be paid as overtime.

BENEFITS.

Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page .

Click apply today and take the first step towards a rewarding career in the automotive industry.