Claims Surveyor WCC621783

Job Details:

Salary range: £41,580 - £55,710 per annum. Salary negotiable depending upon experience
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 20 August 2025
Interview date: 27/28 August 2025

About Us:

THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM

Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations.

Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it’s impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today – a budding Spielberg with a world of opportunity at his feet.

Please view the extraordinary story of the Impossible Dream

The Role:

As a Claims Surveyor with our high profile Housing Services you can make your own powerful contribution to Westminster’s success. Ensuring building and maintenance projects are delivered on time and to budget, you’ll oversee the property surveying functions required to manage the repair and maintenance requirements of a portfolio of approximately 5,000 homes, including the structure and fabric of the buildings, internal and communal areas and estate grounds.

Working with the Disrepair & Insurance Manager to implement and develop systems to regularly inspect properties, you’ll ensure that any repair or maintenance work required is carried out with appropriate urgency and efficiency. With a strong focus on improving quality and customer satisfaction, we’ll also expect you to lead by example as you model and embed our values, and help us build a sustainable organisation that delivers exceptional value for our residents.

You’ll have a wide range of additional responsibilities – these include managing a flexible approach to the deployment of resources as we respond to fluctuations in workload, highlighting key investment needs, and helping to develop a team of technical staff that reflects our professional, high-performance culture. You’ll also be ready to provide expert knowledge on relevant health and safety law, lead, deliver and oversee planned strategic projects and programmes of change, and develop new partnerships that help us consolidate an integrated approach to the management of the service we provide.

Please refer to the Job Description for more information.

About You:

With hands-on knowledge of customer services in residential buildings, the specification of works and repairs, and the diagnosis of building defects, you’ll have good experience of interacting with customers, including arranging inspections, visiting homes, working across multiple disciplines, and managing systems to record and resolve issues. Capable of administering large contracts for repair and maintenance, we’ll also expect you to have practical knowledge of the application of relevant CDM Regulations and Health and Safety requirements.

We’ll look for extensive experience of inspecting works to assess compliance with technical standards and specifying works to remedy defects, and the ability to make complex technical and professional decisions. A skilled planner, organiser and capable of working under pressure to deliver high quality results within challenging timeframes, you should also have good IT skills, including knowledge of mobile reporting, computerised record keeping and document management systems.

A motivating and collaborative team worker with a strong commitment to your continuing development, your excellent interpersonal skills will allow you to understand customer needs and communicate with a diverse range of people by phone, in writing and face to face. With plenty of initiative and the ability work without supervision, you should also be able to cope with a range of conflicting demands while multi-tasking in a high pressure environment.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. 


At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit 


As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.


The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.