Assistant Product Owner

Role overview:

Assistant Product Owner
London
Currys London Campus at Waterloo
Permanent
Full Time
Grade 3

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Currys is the UK’s number one omnichannel electrical retailer, on a mission to create the best Connected Customer experience. As part of our Product, Optimisation & Personalisation team, we use experimentation and continuous improvement to make our digital journeys easier, more personal and more effective for customers and colleagues. As an Assistant Product Owner, you will support the delivery and optimisation of key digital customer journeys across Currys' online experience. Working closely with Product Owners, Analysts, Designers and Engineers, you'll help turn customer insights and business requirements into improvements that enhance customer experience and commercial performance.

We're particularly interested in hearing from candidates with experience in retail, ecommerce, digital trading, customer experience, business analysis or digital product delivery who are looking to develop their career within Product Management.

Role overview:

As part of this role, you’ll be responsible for:

• Supporting the management and prioritisation of the product backlog, ensuring requirements and tasks are clearly defined and aligned to business priorities.
• Defining and documenting user stories, acceptance criteria and business requirements to support product delivery.
• Supporting the optimisation of digital customer journeys to improve customer experience, engagement and commercial performance.
• Analysing customer, behavioural and digital performance data to identify opportunities for improvement and inform decision-making.
• Collaborating with Product, Engineering, Design and Analytics teams to deliver product enhancements, experiments and customer-focused solutions.
• Participating in agile ceremonies and contributing to the continuous improvement of digital products, processes and customer journeys.

You will need:

• Experience within a retail, ecommerce, digital, customer experience, business analysis or product-focused environment.
• Experience supporting the delivery of digital initiatives, projects or customer-focused improvements.
• Strong analytical skills with the ability to use data and insights to identify opportunities and support decision-making.
• An understanding of customer journeys and the factors that influence online customer behaviour.
• Excellent communication and stakeholder management skills.
• Comfortable working in a fast-paced, collaborative environment.

Desirable:

• Retail or transactional ecommerce experience.
• Experience working with digital customer journeys, online trading or conversion optimisation.
• Exposure to A/B testing, experimentation or digital analytics.
• Experience as a Business Analyst, Product Analyst, Product Coordinator or similar role.
• Understanding of agile methodologies and product development practices.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

• Holiday benefits - 25 days of annual leave (plus bank holiday entitlement)
• Life Assurance
• Competitive pension scheme
• Access to discretionary bonus
• Hybrid working; our primary Currys Campus is at Waterloo (WeWork)

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.