Customer Service Representative at MoreYoga - Part Time

Are you passionate about delivering exceptional customer service and have contact centre experience ? MoreYoga is seeking a detail-oriented and tech-savvy individual to join our team as a Customer Service Representative. This is an exciting opportunity to contribute to a growing company in the wellness industry, utilising your skills in both customer service and contact centre operations.

Position: Customer Service Representative
Hours: 25 hours per week - working UK Hours
Location: Hybrid/Remote (Work from Home & Office) – Must be a Cypriot tax resident based in Paphos.
Pay: 1600-1800 Gross Euros per month - dependant on experience

Minimum Requirements:

Contact Centre Experience:

• Proven a minimum of 1 year experience in a contact centre environment is essential
• Ability to handle high call volumes and respond efficiently to customer queries
• Strong multitasking skills, with the ability to navigate between multiple systems and screens
• Ability to meet targets in a fast-paced, structured setting

Customer Service Experience:

• Exceptional telephone manners and the ability to communicate clearly and empathetically
• Strong written communication skills for handling email and chat support
• Ability to resolve customer issues promptly and professionally
• Strong focus on customer satisfaction and delivering positive experiences

Additional Requirements:

• Computer literacy and confidence in using various software and systems
• Flexibility to work shifts between 6:30 am and 9:30 pm UK time.
• Availability for weekend shifts

Preferred, but Not Essential:

• Experience with MindBody software is an advantage
• Familiarity with Zendesk is beneficial

Responsibilities:

• Deliver high-quality customer service through phone, email, and other communication channels
• Efficiently manage customer enquiries and concerns, ensuring timely resolution
• Accurately enter and update customer information in multiple systems
• Collaborate with team members to ensure consistent and seamless customer interactions
• Stay up to date on MoreYoga services and promotions to provide accurate information
• Consistently meet or exceed Key Performance Indicators (KPIs)

Benefits:

• Opportunity to be part of a growing and passionate team in the wellness sector
• Remote working environment with flexibility
• Full training provided to ensure your success

If you have both contact centre experience and a passion for customer service , we would love to hear from you. Join MoreYoga and help us create a positive impact on our customers while promoting wellness.