Self Care Technical Product Owner

Self Care Technical Product Owner (iD Mobile)

Currys London Campus at Waterloo
Permanent
Full Time
Grade 4

We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 2.5 million Pay Monthly customers. We’re pretty sure our success has a lot to do with our wide range of feature-packed plans. We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers. We’re delighted about our success so far and have very ambitious plans for the future.

iD Mobile is an exciting place to work. We’re a relatively young and dynamic start-up, and we value innovation, imagination, and creativity. If you’ve got a great idea, we’ll help you run with it. We’re passionate about finding new ways to address our customers’ needs. We’re a little different to other start-ups, though, because we’re part of Currys PLC, Europe's leading electrical and mobile retailer. So, while iD Mobile has only been going for a few years, we’re part of a much bigger family.

The Technical Product Owner will lead the development of our customer SelfCare application for managing telecom subscriptions. The role requires strong technical acumen across APIs and microservices, combined with deep understanding of subscription lifecycle management in a telco environment. You will own the product backlog, define scalable digital journeys, and work closely with engineering, architecture, and commercial teams to deliver seamless, high-adoption self-service experiences.

You will join a team of developers and testers and will interact closely with one or more product managers. The aim of this team is to continuously improve the services provided by our MVNO. You will further support and enable the business owners in jointly agreeing sprint content and liaises with subject matter experts and stakeholders across the businesses, to understand, articulate and prioritise the backlog and roadmap requirements.

Key Responsibilities:

Product Ownership & Strategy

• Own the technical product backlog scope and roadmap for the iD SelfCare subscription management applications, IOS, Android and Web Apps
• Define and priorities’ features such with the business product owner and technical delivery teams, SA, DEV
• Funnel / filter / handle all business requirements for the development roadmap
• Research and articulate business and functional requirements (As a, I want, So that)
• Define the desired outcomes (Given, When, Then)
• Support the development of stories to meet Definition of Ready, Translate business goals into clear technical epics and user stories
• Align roadmap with business KPIs (ARPU, churn reduction, digital adoption)
• Be a key contributor / owner of the refinement of stories and backlog as a whole
• Be the point of contact for Scrum Master, Technical Leads, BAs and developers
• Provide sprint / testing / production sign-off to ensure requirements are delivered as described
• Maintain in-depth knowledge of IT and Telco industry best practices, technologies, architectures and emerging technologies
• Act as the bridge between engineering, architecture, and business teams across iD and Currys
• Define APIs, integrations, and data flows for:

• • CRM / Customer Management
  • Billing & charging systems
  • Product catalogue
  • Identity & authentication

Customer Experience & Self-Service

• Design seamless SelfCare journeys (onboarding, subscription changes, payments)
• Optimise flows to reduce support calls and increase digital self-resolution
• Work closely with UX/UI designers to deliver intuitive mobile and web journeys

Required Skills & Experience:

• Extensive (5+ years) experience as a Technical Product Owner, Technical Business Analyst or Solution Designer ideally gained in telecoms or SI organisation
• Excellent written and verbal communication skills, when it comes to producing and playing back business requirements to both business and engineering audiences
• Excellent stakeholder management skills, when it comes to gathering requirements and signoff
• MVNO, BSS, D2C E-commerce, including payment systems, business critical integrations
• Expert Jira & Confluence user
• Experience working in multi brand environments, mobile or other regulated industries (e.g. FCA regulated)
• Preferred - experience with Telecom or subscription-based services, such as Mobile/Broadband subscription, lifecycle, BSS/OSS ecosystem, CRM systems, Product catalogue and Order management flows
• Customer self-service portals or apps9

Why join us:

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme
• Private Medical Insurance
• Life Assurance
• Fantastic colleague discounts on Tech with Currys and iD Mobile
• Hybrid working (with an expectation to meet in person 2-4 times per month)

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we’ll do our best to help.