Customer Success Manager - 9 Month FTC

Your team: You will be joining the team responsible for planning and execution of digital brand partnerships. We work closely with our peers in all parts of the organisation to build world class products and services that our customers love.

Your role: You will be responsible for coordinating and providing best in class management of brand digital campaigns. Reporting directly into the Customer Success Lead, you will help us deliver innovative commercial campaigns and maintain a client led service offering. You will be a key stakeholder in leading the delivery of News UK’s commercial digital campaigns with the support of the Ozone Project Operations team.

Day to Day You Will

• Lead the implementation of format campaigns in collaboration with The Ozone Project.

• Support brand partnership briefs and pitches technically across all media properties, including ad servers, branded content, and social media.

• Compile campaign analysis and post-campaign reports to ensure high-quality service and insights for clients.

• Act as the primary contact for delivery, optimisation, and reporting for all digital brand partnerships and paid social campaigns.

• Provide ongoing recommendations and commentary to ensure campaign KPIs are fully achieved.

• Contribute to commercial strategies that align with the overarching goals and missions of the business.

• Partner closely with the operations hub at the Ozone Project for all digital format deliverables.

• Collaborate with Ad Operations specialists to implement and enforce best practices both internally and externally.

• Manage daily relationships with a variety of stakeholders and clients across different levels of seniority.

• Identify process improvements and support the integration of changes to enhance efficiency.

• Initiate projects that develop company efficiencies and improve customer service.

• Serve as a centre of expertise for digital knowledge, supporting the wider organisation.

What we’re looking for from you

• Demonstrate strong analytical and project management skills to solve complex problems and drive results.

• Exhibit a results-oriented mindset with the ability to manage forecasts and perform to budget.

• Utilise your stakeholder management skills to influence outcomes and build strong professional relationships.

• Navigate a wide variety of projects simultaneously while meeting tight deadlines with precision.

• Showcase experience in ad operations within a publisher, agency, or ad tech environment, paired with a passion for media technology.

• Apply technical knowledge of digital formats across display, video, and audio to enhance campaign delivery.

• Display proficiency in Excel and Google Analytics to provide detailed commentary and optimisation recommendations.

• Communicate complex technical challenges and solutions clearly to both technical and non-technical colleagues.

If you think you have what it takes but don’t tick every requirement on the list, please do apply. We recognise that considering someone’s potential as well as their experience is a great way to hire. We want to hear from people who have a passion to learn and develop.

News UK is one of the leading media businesses in the UK and Ireland. Our newsbrands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS. Our national broadcast brands include talkSPORT, Times Radio and Virgin Radio UK, and we have market-leading local stations across Ireland. Our world-famous brands provide news, analysis, opinion and entertainment to almost 40 million people each month. Spanning print and pixel, audio and video, events and experiences, our multi-format brands are home to a plurality of opinion, representing the diverse communities we serve. Driven by passion, guided by principles and acting with purpose, we exist to promote a fair society, freedom of speech and a little bit of fun. Rethinking continually the business of storytelling, we represent, reflect and reach the nation, telling the stories that matter.

At News UK, we embrace a hybrid work model, currently requiring a minimum of three days per week in the office. This approach fosters collaboration, innovation, and team spirit within our workspace. Certain roles may necessitate additional in-office days; please discuss this with your recruiter for specific requirements.

Life at News Driven by passion, guided by principles and acting with purpose. We represent, reflect and reach the nation, telling the stories that matter. We inform our audiences so that they can make decisions based on trusted information.

We represent, reflect and reach the nation, telling the stories that matter most. To ensure these stories resonate with as broad an audience as possible, it is essential that our organisation reflects the diversity of the people we reach. Whether through age, gender, ethnicity, disability, social class or sexuality, we are committed to representing the rich variety of voices that make up our society. And we champion a culture where everyone has the opportunity to contribute and thrive as we continue to innovate and drive long term sustainable growth. This is done through our Diversity Strategy.

At News UK, we take pride in our exceptional employee-led networks that bring together individuals with shared interests and create a vibrant sense of community. We believe our networks play a vital role in fostering a collaborative and supportive work culture at News UK. Groups that we support include the African & Caribbean Network, Parents and Carers, and LGBTQ+ group News Is Out, and the Apprentice Society.

Benefits

Some of our benefits include:

• Private medical insurance including coverage for pre-existing conditions

• Discounted gym memberships, free ClassPass at Home, weekly in person/ virtual exercise classes

• ‘Bikes for Work’ and ‘Electric Car’ scheme

• Up to 60% discount on Harper Collins books

• Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks

• Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK & The Times. Weekly virtual panel chats with top journalists and celebrities

• Access to wellbeing benefits such as EAP, physio/massage and counselling

• A generous pension scheme with employer contributions of up to 5%

• Wide range of training available, plus full LinkedIn Learning access

• 25 days holiday, plus bank holidays and up to 4 volunteering days per year

We want to ensure that everyone has the opportunity to perform to their best when applying for a role. If you would like to receive any information in a different way or for us to do anything differently to support you to apply for any of our roles please contact us on ***email_hidden***.