Operational Work Area Manager - Late Shift

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Job reference 321979
Operational Work Area Manager - Late Shift
Salary £37,004 - £39,917 per annum (subject to experience) , £464 per month late shift allowance, 10% annual bonus potential
25 days annual leave plus bank holidays, pension scheme with highly competitive contribution rates
Permanent, Full time , 41 hours per week
Heathrow Worldwide Distribution Centre, Langley, Slough, SL3 8AQ

Royal Mail International Operations operates from the HWDC (Heathrow Worldwide Distribution Centre), the UK's largest and most advanced automated hub. This hub processes worldwide imports and exports, adhering to stringent customs and aviation security standards, and connects customers with over 195 countries globally. Spanning 45,000 square metres, HWDC has the capability to manage around 1 million import/export items daily.

The role

Currently, we are seeking a dedicated individual to join us as a Work Area Manager for the Late Shift. In this role, you will oversee a minimum of 20 frontline staff, delivering high performance leadership, driving motivation, innovation, and service excellence for our global customers.

You will be responsible for:

• Ensuring health and safety compliance, ensuring all employees take responsibility for H&S and driving safety-first culture in the work area.
• The day-to-day operation and performance of the work area ensuring work plan and scorecard targets are achieved to exceed customer expectation.
• The management of frontline staff to include regular one-to-ones, team meetings and HR duties, attendance, performance management, training, and team development.
• The maintenance and analysis of all Work Area control systems.
• Monitoring daily performance and operational plans and collaborating with the Shift Manager to exceed service and operational metrics.
• Identifying and implementing process improvements and delivering change management

Shift pattern: Tuesday – Saturday 13:48 - 22:00. A degree of flexibility is required to meet operational requirements.

About you

We are seeking a proactive and resilient leader with a passion for operational excellence. As a leader within the business, you must demonstrate evidence on your CV of the following:

• Passion for delivering results and customer excellence.
• Experience managing large teams in a fast-paced, operational environment.
• Strong communication, influencing and people management skills.
• Excellent at solving problems.
• A track record of achieving KPIs and driving performance.
• Experience leading teams through change and improvement initiatives.
• Analytical skills to interpret data, identify trends and deliver results.
• Ability to build effective working relationships with a range of key stakeholders to achieve business objectives.
• Ability to work under pressure in challenging environment and adapt to new ways of working.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Knowledge of HWDC export/import operations (desirable) and automation systems.

Closing Date: Monday 25th August. Please note, this advert may close early if the appropriate number of applications has been reached.

Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees

Trust is the foundation of Royal Mail . We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

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