Service Manager - Fire Detection Systems

This independent fire alarm installation and service provider based in London are looking to recruit an experienced, customer focused Service Delivery Manager to lead and
oversee the delivery of maintenance, testing, and small works installation services for active fire
protection systems. This is a pivotal role within their Service & Maintenance team, The successful applicant will be responsible for ensuring services are delivered efficiently, safely, and to the highest industry standards — while keeping clients informed, compliant, and protected.
This exciting position comes with a basic salary to £65,000 (negotiable) plus car allowance & package, and hybrid working and the opportunity to join an expanding company with good opportunities for promotion.

Responsibilities:
Managing the maintenance and repair of active fire protection systems in line with UK regulations (BS 5306, BS 5839, etc.), lead and support service engineers and admin teams to deliver timely, high-quality service.
Be the main point of contact for clients on all service-related matters, maintain long-term, trusted relationships through excellent communication and service delivery.
Oversee the administration team for planned preventative maintenance, remedial
works, and emergency callouts, allocate resources effectively and ensure all works are completed on time and within contract scope and set SLA’s and company KPI’s.
Ensuring compliance & documentation, team leadership and development, HSEQ

Candidates will need these attributes:
• Strong technical understanding of fire alarms, AOVs, sprinklers, dry risers, and other
fire safety systems (Passive Fire Service Managers will be considered).
• Proven leadership and team management abilities.
• Excellent communication and customer service skills.
• Organised, detail-oriented, and committed to operational excellence.
• Confident interpreting technical documents and compliance codes.
Qualifications & Experience
• Significant experience in fire protection service delivery or similar safety systems.
• Familiarity with NFPA, BS 5306, BS 5839, and local fire safety codes.
• Design Certifications from FIA, NICEIC, or similar preferred.
• Valid driver’s license and willingness to travel to client sites.
• Strong IT skills, including use of field Service Management software and Excel.
• First Aid and Health & Safety certifications are a plus.